Summary
Overview
Work History
Education
Skills
Timeline
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Miranda Saiz

Amarillo,Texas

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Store Manager

Salon Service Group
02.2020 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.

Studio Manager

Amazing Lash Studio
08.2018 - 10.2019
  • Coordinated daily studio operations, including scheduling, staff management and customer service.
  • Supervised studio staff for timely, accurate and high-quality task completion.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Organized and maintained client databases for accurate communication information.
  • Recruited, trained, and developed high-performing and customer-focused team from scratch.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.

Bartender/Trainer

Texas Roadhouse Restaurant
01.2015 - 08.2018
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Supervised and monitored trainees' use of tools and equipment.
  • Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

Education

Cosmetology - Cosmetology

Milan Institute of Cosmetology
Amarillo, TX
10.2012

Skills

  • Time Management
  • Staff Training
  • Goals and Performance
  • Maximizing Profitability
  • Inventory Management
  • Sales Expertise
  • Verbal and Written Communication
  • Positive and Friendly
  • Multitasking and Organization
  • MS Office Proficiency
  • Recruiting and Hiring

Timeline

Store Manager

Salon Service Group
02.2020 - Current

Studio Manager

Amazing Lash Studio
08.2018 - 10.2019

Bartender/Trainer

Texas Roadhouse Restaurant
01.2015 - 08.2018

Cosmetology - Cosmetology

Milan Institute of Cosmetology

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Miranda Saiz