Miranda Smith
Austin,TX
Summary
Experienced server with over six years of experience in Service industry . Excellent reputation for resolving problems and improving customer satisfaction.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Head Bartender
The Cheesecake Factory
01.2020 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Operated efficiently in high-volume setting to prepare and serve drinks
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Responsible for administrative tasks such as creating staff schedules, managing inventory, placing vendor orders
- Top sales producer for December 2024
- Received recognition for being team member of the month three times
- Community outreaching by volunteering at The Salavation Army during Christmas time and participated in give back program through Cheesecake Factory by serving food to previous homeless
Classroom Facilitator
The Cheesecake Factory
03.2021 - Current
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Observed participants and provided corrective measures for skill improvement.
- Presented training material with varied instructional methods to maintain attention of participants.
Designated Trainer/ Bartender
Olive Garden Restaurant
10.2017 - 02.2020
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
- Memorized ingredients of dishes to ensure proper guest recommendations
- Trained in multiple positions of the restaurant such as server, Togo, and bartender
Accounts Payable Assistant
Palacios Marine Industrial
06.2016 - 07.2017
- Started as a filer but was soon offered accounting position
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Responded promptly to vendor inquiries, fostering positive relationships with external partners.
- Enhanced financial accuracy with thorough verification of invoices against purchase orders and contracts.
Education
Associate of Applied Science -
Austin Community College
Austin, TX08-2027
Skills
- Conflict and Complaint Resolution
- Customer Service and Rapport
- Multitasking
- Team Player
- Relationship building
- Self motivation
Timeline
Classroom Facilitator
The Cheesecake Factory
03.2021 - Current
Head Bartender
The Cheesecake Factory
01.2020 - Current
Designated Trainer/ Bartender
Olive Garden Restaurant
10.2017 - 02.2020
Accounts Payable Assistant
Palacios Marine Industrial
06.2016 - 07.2017
Associate of Applied Science -
Austin Community College
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