Miranda Smith
Amarillo,TX
Summary
Dynamic Assistant Manager with a proven track record at Pandora, excelling in customer service and team leadership. Enhanced operational efficiency through effective inventory management and cash handling, driving sales growth and fostering a motivated workforce. Recognized for resolving customer complaints swiftly, resulting in increased repeat business and satisfaction.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Pandora
Amarillo, TX
12.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Assistant Manager
Cathrines
Amarillo, TX
03.2015 - 12.2022
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Assistant Manager
Dress Barn Dress Barn Woman
Amarillo, TX
02.2008 - 03.2015
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Associate Of General Studies - General Studies
Palo Duro High School
3065 Grant StSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Time management
- Problem-solving
- Team building
- Operations management
- Recruiting and interviewing
- Retail operations management
- Sales growth
- Staff training
Timeline
Assistant Manager
Pandora
12.2022 - Current
Assistant Manager
Cathrines
03.2015 - 12.2022
Assistant Manager
Dress Barn Dress Barn Woman
02.2008 - 03.2015
Associate Of General Studies - General Studies
Palo Duro High School