Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Miranda Solis

Santa Fe,NM

Summary

Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Offering strong communication and conflict resolution skills, eager to learn and develop in structured environment. Brings solid understanding of rules and regulations and applies critical thinking and problem-solving abilities. Ready to use and develop teamwork and observational skills in Desired Position role.

Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.

Hardworking Job Title skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches.

Overview

4
4
years of professional experience

Work History

Correctional Officer

Santa Fe County Adult Detention Facility
Santa Fe, NM
10.2024 - Current
  • Enforced facility regulations to maintain safety and security for staff and inmates.
  • Conducted regular inspections of inmate housing areas to identify and address potential safety hazards.
  • Monitored inmate behavior and reported incidents to appropriate authorities for further action.
  • Assisted in managing inmate movements during transfers and visits to ensure compliance with protocols.
  • Trained new staff on facility procedures, policies, and emergency protocols to enhance operational efficiency.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Completed intake paperwork, fingerprints, and searches.
  • Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
  • Booked new inmates into facility and processed inmates for release.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.

Front Desk Receptionist

Courtyard by Marriott
Santa Fe, NM
06.2024 - 10.2024
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Greeted customers warmly and made them feel welcome.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Answered incoming calls, directed them to appropriate personnel and took messages.

Cashier

Lotaburger
Santa Fe, NM
05.2022 - 06.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Followed company security procedures for handling large sums of money.
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Education

High School Diploma -

Santa Fe High School Santa Fe NM
2100 Yucca St, Santa Fe, NM 87505
05.2024

Skills

  • Clerical Support
  • Spreadsheet tracking
  • Office Administration
  • Call Routing
  • Customer Service
  • Cash Handling
  • First aid training
  • Emergency response
  • De-escalation techniques
  • Mental health awareness
  • Policy enforcement
  • Restraint techniques
  • Safety and security enforcement
  • Self-defense tactics
  • Search and seizure procedures
  • Security procedures
  • Suicide prevention
  • Conflict resolution skills

Languages

Spanish
Full Professional

Timeline

Correctional Officer

Santa Fe County Adult Detention Facility
10.2024 - Current

Front Desk Receptionist

Courtyard by Marriott
06.2024 - 10.2024

Cashier

Lotaburger
05.2022 - 06.2024

High School Diploma -

Santa Fe High School Santa Fe NM
Miranda Solis