Miranda Talley
Fort Pierce,FL
Summary
Goal-oriented marketing professional with over 10 years of experience in customer service and outreach coordination. Known for strong negotiation and persuasion skills, effectively managing events and campaigns that promote service awareness and community engagement.
Overview
18
18
years of professional experience
Work History
Outreach/Marketing Coordinator
Midway Specialty Care Center
Ft. Pierce, FL
09.2016 - Current
- Coordinated marketing campaigns to enhance community engagement and outreach efforts.
- Developed and maintained content for social media channels, increasing brand visibility.
- Managed event logistics for health fairs and workshops to promote services.
- Collaborated with healthcare professionals to create targeted marketing materials.
- Trained new team members on marketing protocols and software tools.
- Answered general marketing department inquiries by email, phone, and mail.
- Tracked and reported on marketing campaign responses.
Outreach Specialist
Project Response
Ft. Pierce, FL
03.2011 - 04.2016
- Developed outreach strategies to engage community members and enhance program participation.
- Collaborated with local organizations to coordinate events and expand service awareness.
- Conducted needs assessments to identify gaps in community resources and services.
- Trained emplyees on outreach best practices and effective communication techniques.
Customer Service Representative
Aegis
Port St Lucie, FL
01.2008 - 01.2011
- Resolved customer inquiries through effective communication and active listening techniques.
- Managed high-volume calls, ensuring timely resolution of issues while maintaining quality standards.
- Collaborated with team members to enhance service delivery and improve customer satisfaction scores.
- Documented customer interactions accurately in CRM systems for future reference and follow-up actions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Medical Informatics
Fortis College
Port St. Lucie, FlSkills
- Customer service
- Event planning
- Teamwork and collaboration
- Detail-oriented
- Sales support
- Negotiation and persuasion
- Goal-Oriented
Timeline
Outreach/Marketing Coordinator
Midway Specialty Care Center
09.2016 - Current
Outreach Specialist
Project Response
03.2011 - 04.2016
Customer Service Representative
Aegis
01.2008 - 01.2011
Medical Informatics
Fortis College