Nathan Kennelly
Havre,MT
Summary
Accomplished in optimizing outreach strategies and improving program operations to maximize effectiveness and resource utilization. Knowledgeable about in-person and online means for reaching members of the community. Strategic and decisive leader with hardworking mentality and 8 years of related experience.
Overview
9
9
years of professional experience
Work History
Director of Marketing and Community Outreach
Windward Way Recovery
Newport Beach, CA
08.2019 - 12.2021
- Connected individuals with available and relevant resources.
- Conducted community workshops to promote different programs and educate public on available services.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Acted as main point of contact between management, clinical staffs and external community.
- Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Surveyed local program participants to ascertain problematic areas requiring improvement.
- Developed insights on marketing campaigns to assess performance against goals.
- Conducted trials and tests of marketing channels such as paid acquisition, social media and fresh content creation.
- Provided research and development on [Type] products to showcase benefits and retain customers.
- Built and strengthened strategic relationships with vendors, advertising agencies and leading industry partners.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
Caregiver, Special Needs
Havre Day Activity Center
Havre , Montana
12.2016 - 01.2018
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Server
Rods Drive Inn
Havre , Montana
06.2011 - 08.2016
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Answered customers' questions, recommended items and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
Education
High School Diploma -
Havre High School
Havre, MT08.2014
Skills
- Energy and Physical Stamina
- Engaging with Diverse Customers
- Excellent Written and Verbal Communication
- Returns and Exchanges
- Building Customer Relationships and Loyalty
- Adaptable and Flexible
- Flexible Hours
- Product Knowledge
- Customer Service
- Attention to Detail
Timeline
Director of Marketing and Community Outreach
Windward Way Recovery
08.2019 - 12.2021
Caregiver, Special Needs
Havre Day Activity Center
12.2016 - 01.2018
Server
Rods Drive Inn
06.2011 - 08.2016
High School Diploma -
Havre High School
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