Miranda Thompson
Port Neches,TX
Summary
Dedicated and compassionate professional with over 15 years of experience in customer service, leadership, account management, and client advocacy. Licensed Sales Producer in Property and Casualty Insurance with strong interpersonal, communication, policy management, and problem-solving skills. Graduated with a Bachelor of Science in Psychology and currently pursuing a Master of Science in Psychology with an emphasis in Life Coaching. Completed CORE and RSPS certifications with a passion for supporting individuals through behavioral health, recovery, and social service programs. Experienced in leadership, recovery ministry facilitation, and community outreach with a strong commitment to empowering individuals toward growth and stability.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Licensed Sales Producer (Property & Casualty)
Carrie Franks Allstate
2024 - Current
- Provide insurance solutions tailored to client needs while ensuring compliance with policy regulations
- Build and maintain client relationships through effective communication and trust
- Assist clients with policy changes, billing, and claims support
- Utilize strong problem-solving and interpersonal skills to address client concerns
- Apply behavioral insight and communication strategies to improve customer satisfaction and retention
Sales Representative / Account Manager
Navsav Holdings LLC – FB Taylor
01.2023 - 2024
- Acquired and managed new client accounts
- Assisted with payments, policy changes, and account management
- Maintained knowledge of multiple insurance carriers and policy comparisons
General Manager
Grappo Enterprises LLC
01.2021 - 01.2023
- Managed daily operations including staff, finances, scheduling, and inventory
- Trained and supervised employees while improving team performance and morale
- Demonstrated leadership, organization, and adaptability in a fast-paced environment
Customer Service Representative
Nash-Rankin-Walters Allstate
01.2015 - 01.2021
- Assisted clients with payments, policy servicing, and customer support
- Built long-term client relationships through excellent customer service
- Recognized for professionalism, communication, and hospitality skills
Education
Master of Science - Psychology with an Emphasis in Life Coaching
Grand Canyon University
Bachelor of Science - Psychology With An Emphasis in Forensics
Grand Canyon University
High School Diploma - undefined
Bridge City High School
Skills
- Recovery & Peer Support
- Communication & Active Listening
- Leadership & Team Development
- Conflict Resolution
- Organization & Time Management
- Trauma-Informed Support
- Community Outreach & Mentorship
- Adaptability & Multitasking
Certification
- CORE Certified
- RSPS Certified (Recovery Support Peer Specialist)
- Licensed Property & Casualty Insurance Producer
Timeline
Sales Representative / Account Manager
Navsav Holdings LLC – FB Taylor
01.2023 - 2024
General Manager
Grappo Enterprises LLC
01.2021 - 01.2023
Customer Service Representative
Nash-Rankin-Walters Allstate
01.2015 - 01.2021
High School Diploma - undefined
Bridge City High School
Licensed Sales Producer (Property & Casualty)
Carrie Franks Allstate
2024 - Current
Master of Science - Psychology with an Emphasis in Life Coaching
Grand Canyon University
Bachelor of Science - Psychology With An Emphasis in Forensics
Grand Canyon University
CAREER OBJECTIVE
Seeking opportunities within behavioral health services, social services, recovery support, case management, peer support, or community outreach organizations where I can apply my psychology education, leadership experience, and passion for helping individuals improve their quality of life. Interested in working within hospitals, behavioral health clinics, non-profit organizations, recovery programs, educational settings, or government agencies serving individuals and families in need.