Miranda Thune
Minneapolis,MN
Summary
Experienced administrative professional with over 13 years of customer service expertise and 3.5 years managing a nationwide call center, overseeing the processing of thousands of inbound leads monthly. Proven ability in scheduling, billing, and coordinating operations to ensure accuracy, efficiency, and exceptional customer satisfaction. Skilled in streamlining processes, managing complex workflows, and maintaining strong communication between teams and clients. Adept at multitasking, problem-solving, and utilizing technology to optimize administrative functions. Bringing a wealth of experience in leadership, organization, and customer service to contribute effectively in an administrative, scheduling, billing, or coordinator role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Inside Sales Manager
Ultimate Auto Glass and Electronics
09.2021 - Current
- Manage a team of 20+ sales specialists, overseeing the processing of auto glass replacement orders for a diverse customer base across the entire nation
- Responsible for managing inbound leads via calls, texts, and emails. Managed team schedules, PTO, payroll, and staffing for a $4M+ monthly revenue company
- Train and onboard new employees, providing ongoing training to ensure staff are up to date with the latest vehicle and billing changes
- Supervise and ensure accuracy in the recording and processing of customer orders and service requests, maintaining high standards for documentation and error-free work
- Resolve complex customer interactions, leveraging strong interpersonal and communication skills to handle disputes and ensure high levels of customer satisfaction, even in challenging situations
- Proven ability to thrive under pressure while delivering results
Auto Glass and Camera Calibration Specialist
Caliber Auto Glass
09.2014 - 09.2021
- Coordinate insurance TPA approvals for parts, calibration, and sublet costs, ensuring timely processing and accurate billing
- Manage parts ordering and logistics for windshield replacements, including rental vehicles and ADAS calibration coordination with third-party services
- Ensure accurate billing to insurance TPAs and cash customers, maintaining compliance with company procedures
- Train and mentor CSRs in the Caliber Calibrations Department, ensuring proper procedure execution
Business Development Representative
Morrie's Nissan & Subaru
05.2014 - 08.2014
- Managed inbound calls and internet leads, converting inquiries into showroom appointments
- Assisted customers with inventory selections, driving 30% of vehicle sales
- Collaborated with the sales team to streamline administrative and operational tasks, ensuring smooth and efficient day-to-day operations.
Server
Applebee's
09.2011 - 05.2014
- Processed orders using the Point of Sale system, handling a high volume of customer transactions
- Managed payments through credit card and cash transactions
- Assisted with food prep and expo, ensuring smooth kitchen operations
Education
High School Diploma -
Aitkin High School
Aitkin, MN06.2009
Skills
- Computer Skills: Proficient in Microsoft Word, Teams, and types at 90 WPM
- Communication: Clear, professional, and effective communication with both customers and team members
- Exceptional Customer Service: Known for creating positive, engaging interactions with customers by maintaining an upbeat and friendly tone Skilled in ensuring accuracy and attention to detail to guarantee customer satisfaction, resulting in strong relationships and repeat business
- Data Entry & Database Management: Ability to accurately enter and manage customer and sales data, ensuring data integrity
- Multitasking & Time Management: Manag multiple tasks simultaneously, balancing team management and customer inquiries
- Problem-Solving & Critical Thinking: Address many operational challenges and assist employees with resolving conflicts
- Sales Forecasting & Reporting: Experience in predicting sales trends, analyzing data, and reporting on team performance
- Attention to Detail: Ensuring that every aspect of a customer interaction or transaction is accurate and flawless
Certification
Currently on track to receive my AAERT certification by end of January 2025.
Timeline
Inside Sales Manager
Ultimate Auto Glass and Electronics
09.2021 - Current
Auto Glass and Camera Calibration Specialist
Caliber Auto Glass
09.2014 - 09.2021
Business Development Representative
Morrie's Nissan & Subaru
05.2014 - 08.2014
Server
Applebee's
09.2011 - 05.2014
Currently on track to receive my AAERT certification by end of January 2025.
High School Diploma -
Aitkin High School
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