Miranda Thune
Coon Rapids,MN
Summary
Strong multitasker who thrives in fast-paced environments while managing multiple priorities efficiently. Brings an upbeat, positive attitude to every customer interaction, helping create a welcoming experience. Quick learner who adapts easily to new systems, procedures, and team expectations. Detail-oriented and reliable, maintaining accuracy while working under pressure. Consistently supports team success through flexibility and a strong work ethic.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Blanks/USA
Brooklyn Park, MN
04.2025 - Current
- Manage high volumes of customer inquiries nationwide, consistently delivering professional and attentive service in a fast-paced environment.
- Consult with clients to identify specific needs, providing expert product recommendations and accurately processing complex orders.
- Resolve customer concerns and complaints with empathy and efficiency
- Proactively educate myself of complex industry and product knowledge to better anticipate and fulfill client needs
Inside Sales Manager
Ultimate Auto Glass and Electronics
Minneapolis, USA
09.2021 - 04.2025
- Manage a team of 20+ sales specialists, overseeing the processing of auto glass replacement orders for a diverse customer base across the entire nation
- Responsible for managing inbound leads via calls, texts, and emails. Managed team schedules, PTO, payroll, and staffing for a $4M+ monthly revenue company
- Train and onboard new employees, providing ongoing training to ensure staff are up to date with the latest vehicle and billing changes
- Resolve complex customer interactions, leveraging strong interpersonal and communication skills to handle disputes and ensure high levels of customer satisfaction, even in challenging situations
Auto Glass and Camera Calibration Specialist
Caliber Auto Glass
Brooklyn Park, USA
09.2014 - 09.2021
- Coordinate insurance TPA approvals for parts, calibration, and sublet costs, ensuring timely processing and accurate billing
- Manage parts ordering and logistics for windshield replacements, including rental vehicles and ADAS calibration coordination with third-party services
- Ensure accurate billing to insurance TPAs and cash customers, maintaining compliance with company procedures
Business Development Representative
Morrie's Nissan & Subaru
Brooklyn Park, USA
05.2014 - 08.2014
- Managed inbound calls and internet leads, converting inquiries into showroom appointments
- Assisted customers with inventory selections, driving 30% of vehicle sales
- Collaborated with the sales team to streamline administrative and operational tasks, ensuring smooth and efficient day-to-day operations
Server
Applebee's
Brooklyn Park, USA
09.2011 - 05.2014
- Processed orders using the Point of Sale system, handling a high volume of customer transactions
- Managed payments through credit card and cash transactions
- Assisted with food prep and expo, ensuring smooth kitchen operations
Education
High School Diploma -
Aitkin High School
Aitkin, MN06-2009
Skills
- Strong work ethic
- Exceptional customer service skills
- Positive and up-beat attitude
- Thrives in fast-paced environment
Timeline
Customer Service Representative
Blanks/USA
04.2025 - Current
Inside Sales Manager
Ultimate Auto Glass and Electronics
09.2021 - 04.2025
Auto Glass and Camera Calibration Specialist
Caliber Auto Glass
09.2014 - 09.2021
Business Development Representative
Morrie's Nissan & Subaru
05.2014 - 08.2014
Server
Applebee's
09.2011 - 05.2014
High School Diploma -
Aitkin High School