Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miranda Truelove

Melbourne,FL

Summary

Able to learn new processes quickly and adapt to different customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.

Overview

14
14
years of professional experience

Work History

Insurance Agent

USHA
07.2023 - Current
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Licensed in over 24 states for Health and Life
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Obtained underwriting approval by completing application for coverage.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Educated clients on insurance policies and procedures.
  • Researched and identified potential new markets.

Manager

Florida Paints
10.2020 - 05.2023
  • Accomplished multiple tasks within established timeframes.
  • Compared vendor prices and negotiated for optimal savings.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Grew sales Half Million in 6 months
  • Headed the committee to write new store procedures for the company
  • Met with clients, delivering presentations, and educating on product and service features and offerings.

Sales , Third Key

Sherwin-Williams
06.2019 - 10.2020
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maintained records related to sales, returns and inventory availability.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Delivered superior customer service to strengthen relationships and drive future business revenue.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Listened to customer needs and desires to identify and recommend optimal products.

Assistant - Buyer

Rocket City Supply
01.2015 - 10.2017
  • Managed and completed paperwork and overall office administration operations.
  • Matched purchase orders with invoices and recorded the necessary information.
  • Completed and mailed bills, contracts, policies, invoices and checks.
  • Utilized problem-solving skills to analyze and resolve issues that effected business operations and goal achievement.
  • Reconciled all company accounts, including credit cards, employee expenses and commissions.
  • Buyer
  • Handled sensitive information for the Space Center
  • Worked along side companies such as, ULA , URS, Yang and Delaware North.

Inventory Office Specialist / Sales

Kay Jewelers Inc.
01.2015 - 2017
  • Controlled unit inventory, managing supplies and gathering reports. 
  • Researched accounts and contracts as directed by sales specialists and supervisors. 
  • Maintained office inventory by ordering supplies in a timely manner.
  • Managed and appropriately directed inbound telephone calls, mail and faxes.
  • Verified contents of inventory loads against shipping papers.
  • Completed scheduled inventory counts and supply audits.
  • Utilized forecasts to determine needed inventory.
  • Aided customers in finding the right jewelry for their personal preferences and for the occasion.
     
  • Developed extensive conflict resolution skills as a result of diffusing tense situations with unhappy customers.
  • Recorded all customer data to assist in building rapport and personalizing future development opportunities.
     

Supervisor Contractor Sales

Home Depot Inc
01.2010 - 11.2015
  • Answered phones, filed paper work
  • Managed the sales and purchases.
  • Managed the contractor accounts and projects.
  • Was awarded with many customer service awards and I was number one in contractor sales in the region.
  • Provided instruction, coaching and motivation to all employees during the shift.
  • Identified problems and proposed solutions to management team.
  • Received multiple positive reviews which acknowledged dedication to excellent customer service.
  • Educated customers about the brand to incite excitement about the company’s mission and values.
  • Provided elevated customer experience to generate a loyal clientèle.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Education

Some College (No Degree) -

High school diploma -

Harmony High School
2010

Skills

  • Adherence to high customer service standards
  • Effective problem solver
  • Team leadership
  • Administrative support
  • Effective workflow management
  • Excellent time management skills
  • Account management
  • CRM Software

Timeline

Insurance Agent

USHA
07.2023 - Current

Manager

Florida Paints
10.2020 - 05.2023

Sales , Third Key

Sherwin-Williams
06.2019 - 10.2020

Assistant - Buyer

Rocket City Supply
01.2015 - 10.2017

Inventory Office Specialist / Sales

Kay Jewelers Inc.
01.2015 - 2017

Supervisor Contractor Sales

Home Depot Inc
01.2010 - 11.2015

Some College (No Degree) -

High school diploma -

Harmony High School

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Miranda Truelove