Dedicated customer service specialist with experience in account management and data handling compliance. Known for resolving customer complaints promptly and empathetically, driving improved satisfaction ratings while leading teams to success.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Customer Service Representative
Cricket Wireless
Chula Vista , CA
07.2019 - Current
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Managed customer complaints by providing timely and empathetic responses.
Assisted customers with account inquiries and service changes.
Educated customers on product features and service plans effectively.
Resolved technical issues using troubleshooting protocols and software tools.
Adhered strictly to established protocols for handling confidential information regarding clients or business operations.