Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Miranda Vidrio

San Diego,CA

Summary

Dedicated customer service specialist with experience in account management and data handling compliance. Known for resolving customer complaints promptly and empathetically, driving improved satisfaction ratings while leading teams to success.

Overview

2
2
Languages
7
7
years of professional experience

Work History

Customer Service Representative

Cricket Wireless
Chula Vista , CA
07.2019 - Current
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Managed customer complaints by providing timely and empathetic responses.
  • Assisted customers with account inquiries and service changes.
  • Educated customers on product features and service plans effectively.
  • Resolved technical issues using troubleshooting protocols and software tools.
  • Adhered strictly to established protocols for handling confidential information regarding clients or business operations.

Education

High School Diploma -

Maac Community Charter School
Chula Vista, CA
06-2020

Skills

  • Customer service
  • Account management
  • Technical support
  • Data handling compliance
  • Conflict resolution
  • Supervision and leadership
  • Effective communication
  • Rapid adaptation
  • Friendly, positive attitude

Languages

English
Professional
Spanish
Professional

Timeline

Customer Service Representative

Cricket Wireless
07.2019 - Current

High School Diploma -

Maac Community Charter School
Miranda Vidrio