Miranda Vinces
Sachse,TX
Summary
Top-notch Online Customer Service Representative with extensive experience providing exceptional client engagement and support through various online channels. Proven track record of success in responding to customer inquiries, resolving complaints and managing customer accounts. Collaborative and dedicated to building long-term relationships with clients.
Overview
8
8
years of professional experience
Work History
Work From Home Customer Service Agent
The D.O.G
Wylie, TX
12.2022 - Current
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
- Answered live online chats to give quick answers and solve problems faster.
- Generated reports and tracked customer service metrics on daily basis.
- Conducted customer service training sessions for new team members.
- Documented and updated customer records in files, email and calendar to record interactions and facilitate follow-up.
- Collaborated closely with cross-functional departments to deliver high customer satisfaction.
- Responded to website and email inquiries within 1 business day to maintain customer satisfaction and generate positive reviews.
Accounting Assistant
Experience Lawn Care
Carrollton, TX
01.2017 - 05.2020
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Input financial data and produced reports using Quickbooks.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Entered figures using 10-key calculator to compute data quickly.
Office Manager
Experience Lawn Care
Carrollton, TX
03.2015 - 01.2017
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
Education
Associate of Arts - Business
Richland College
Dallas, TX05.2017
Skills
- Operational Efficiency
- Order and Refund Processing
- Policy and Procedure Adherence
- Online Chat
- Complementary Products and Services
- Maintaining Clean Work Areas
- Website Navigation
- Staff Support
- Performance Improvement
- Closing Procedures
- Customer Experience Management
- Accounts Payable and Accounts Receivable
- Client Profiles
- Clerical Support
- Microsoft Office
- Invoice Preparation and Processing
Timeline
Work From Home Customer Service Agent
The D.O.G
12.2022 - Current
Accounting Assistant
Experience Lawn Care
01.2017 - 05.2020
Office Manager
Experience Lawn Care
03.2015 - 01.2017
Associate of Arts - Business
Richland College
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