Miranda Walker
Norfolk
Summary
A dedicated professional with a proven history of collaborating effectively with teams to achieve common goals. Proficient in project management and workflow optimization, I bring a wealth of knowledge to support both business and customer needs. Known for reliability, resourcefulness, and a commitment to quality assurance, I consistently drive progress and enhance efficiency. I am eager to leverage my skills to contribute to organizational success and deliver exceptional results.
Overview
5
5
years of professional experience
Work History
Patient Care Specialist
Sentara
01.2024 - Current
- Deliver non-clinical support within the clinic/practice environment, ensuring an exceptional patient experience through complex administrative tasks.
- Manage appointment scheduling and outpatient procedures under general supervision, including coordination of referrals, resources, pre-authorizations, and communication with patients.
- Document and update patient information within appropriate systems to ensure accuracy and efficiency.
- Provide general administrative support for practice operations, including scheduling meetings, preparing correspondence, maintaining notes and files, and responding to inquiries from patients, providers, insurance companies, and other stakeholders.
- Train new hires, providing them with the necessary knowledge and skills to perform their roles effectively and integrate smoothly into the team.
Customer Service Rep 3
Maximus Remote
03.2021 - 12.2023
- Handle incoming calls from the general public, prospective enrollees, and individuals assisting enrollees, ensuring adherence to performance standards, policies, and confidentiality protocols.
- Address inquiries regarding the Medicaid Newborn process, Good Cause, and Presumptive Eligibility for children, providing accurate and timely information.
- Escalate complex issues or unresolved concerns to designated staff for further resolution.
- Facilitate the fulfillment of requests for materials by mail, email, or download, ensuring efficient and accurate delivery.
- Track and document all inquiries and interactions using the applicable systems to maintain comprehensive records and support follow-up actions.
In-Processing (TEMP)
Day & Zimmerman
03.2020 - 08.2020
- Create and review processing logs, reconcile and review account balance sheets, and generate weekly summary reports to ensure accurate financial tracking and reporting.
- Deliver excellent customer service to clients, addressing inquiries and resolving issues promptly and professionally.
- Participate in end-of-month reporting, annual audits, and end-of-year reporting to support financial transparency and compliance.
- Engage in process assessment and modification to improve efficiency and effectiveness in operations.
- Commit to standardization in existing processes and contribute to the development and implementation of new processes.
- Report discrepancies and concerns to the Operations Team Manager and provide constructive feedback to the technology team and management during team meetings.
Education
Associate of Applied Science - Cyber Security
Tidewater Community College
Norfolk, VA12-2026
Certificate - Cybersecurity And Networking
Tidewater Community College
05-2025
High School Diploma -
Maury High School
Norfolk, VA06-2012
Skills
- Medical Terminology
- Microsoft Applications
- HIPPA
- Scheduling
- Inbound/Outbounds Calls
- Data Entry
- Multitasking
- Enrollment/Eligibility
- Call Center
- Medicaid
- Insurance Verification
- Leadership
- Coaching
- Mentoring
- Motivation
Timeline
Patient Care Specialist
Sentara
01.2024 - Current
Customer Service Rep 3
Maximus Remote
03.2021 - 12.2023
In-Processing (TEMP)
Day & Zimmerman
03.2020 - 08.2020
Associate of Applied Science - Cyber Security
Tidewater Community College
Certificate - Cybersecurity And Networking
Tidewater Community College
High School Diploma -
Maury High School
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