Miranda Washington
Valdosta,GA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Aspen Dental
05.2023 - Current
- Scheduling patients for dental appointments
- Being able to provide patients with knowledge on services that are offered at Aspen Dental
- Interacting with patients
Key Holder/Assistant Manager
Dollar General
Valdosta, GA
08.2022 - 03.2023
- Operating a register, assisting customers
- Counting money & safe, setting up registers for next day
- Paperwork, nightly deposits, inventory
- Checking in truck
- Open & closing store
Customer Service Representative
Aetna, a CVS Health Company
03.2022 - 12.2022
- Inbound and outbound calls
- Helping assist customers with health and dental benefits, scheduling appointments, sending out referrals, working directly with physicians
Customer Service Representative
Maximus
04.2021 - 01.2022
- Inbound and outbound calls assisting citizens with covid questions, scheduling covid appointments and answering any questions related to covid
- Greeted customers
- Conducted customer service surveys
- Collected and documented orders
- Responded to inquiries and issues
Customer Service Representative
CDK Global/Elead One
Valdosta, GA
08.2015 - 11.2021
- Calling and following up with prospects on previous purchasing experiences, setting service appointments & maintenance on prospects vehicles, trying to get prospects to upgrade into newer vehicles
- Inbound and outbound calls
- Managed customer accounts
- Conducted customer service surveys
- Worked in the inbound call center
Cashier
Wal Mart
Valdosta, GA
02.2011 - 10.2014
- Scanning items, bagging, stocking, money transactions, customer service
- Assisted customers as needed
- Opened and closed store
- Resolved customer complaints
- Operated cash register[s]
- Counted out cash drawers
Education
BA -
Lowndes High School
Skills
- Customer service
- Typing
- Stocking
- CRM software
- Scheduling
- Customer consulting
- Customer relations
- Microsoft Excel
- Schedule mastery
- Typing proficiency
- Relationship building
- Documentation
- CRM software
- Customer satisfaction measurement
- Call center procedures
- Multi-task management
- Follow-up skills
- Inbound and outbound calling
Additional Information
I am a very customer service oriented person that likes to serve and help others. My goal is to be the best I can be at everything I do.
Awards
CSR APPOINTMENTS TOP PERFORMER, 07/16, Setting the most appointments and keeping my efficiency at 100%
Certification
- Notary Public
Personal Information
Authorized To Work: US
Timeline
Customer Service Representative
Aspen Dental
05.2023 - Current
Key Holder/Assistant Manager
Dollar General
08.2022 - 03.2023
Customer Service Representative
Aetna, a CVS Health Company
03.2022 - 12.2022
Customer Service Representative
Maximus
04.2021 - 01.2022
Customer Service Representative
CDK Global/Elead One
08.2015 - 11.2021
Cashier
Wal Mart
02.2011 - 10.2014
BA -
Lowndes High School