Miranda Wortman
Mabank,TX
Summary
Hardworking, Dedicated, trust worthy candidate looking for a career in a field i can grow with. I would Make a great addition to any team. I have a lot of customer service experience, food industry experience as well as office experience. I have great people skills and am very good as resolving customer issues. I also have a lot of leadership experience.
Overview
5
5
years of professional experience
Work History
Head of Dispatch
Thomas Protective Service
03.2023 - Current
- Trained, mentored, and developed new dispatchers with positive and encouraging techniques to maximize performance and team contributions.
- used excell spread sheet to keep a log of everyone clocking in and out such as office staff and guards.
- assisted HR with gathering hiring paperwork and recruiting of new hires.
- Put together a budget conscious schedule for the office staff every week.
MIT
Cricket Wireless
10.2022 - 03.2023
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Enhanced supervisory and leadership abilities by working closely with mentoring sales associates.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Used customer insights to develop innovative sales strategies to increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Assistant Manager
Family Dollar
02.2022 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
General Manager
Marcos Pizza
02.2019 - 01.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
High School Diploma -
Pathways In Education-Louisiana Inc.
Shreveport, LA06.2018
Skills
- Cash Register Operation
- CMS Platforms
- Special Assignments
- Employee Motivation
- Sales Expertise
- Customer Service
- Team Leadership
- Store Opening and Closing
- Cash Handling
- Stocking and Replenishing
- Customer Relations
- Hiring and Orientation
- Schedule Coordination
- New Hire Training
- Microsoft Office
Timeline
Head of Dispatch
Thomas Protective Service
03.2023 - Current
MIT
Cricket Wireless
10.2022 - 03.2023
Assistant Manager
Family Dollar
02.2022 - 10.2022
General Manager
Marcos Pizza
02.2019 - 01.2022
High School Diploma -
Pathways In Education-Louisiana Inc.
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