Miraya De Leon
Corpus Christi
Summary
Customer-focused retail and call center professional with over 5 years of experience in sales and customer service. Expertise in data entry, inventory management, and enhancing customer experiences. Demonstrated ability to meet daily performance goals with strong attention to detail.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Omni Hotels & Resorts
Corpus Christi
05.2024 - Current
- Greeted guests, ensuring efficient check-in and check-out processes.
- Resolved guest inquiries and concerns promptly to optimize satisfaction.
- Assisted with luggage handling for incoming guests to enhance arrival experience.
- Maintained an organized and clean front desk area, ensuring a professional environment for guests.
- Provided information on hotel amenities, services, and local attractions.
- Recorded guest comments and complaints, escalating unresolved issues to management for timely resolution.
- Managed cash drawer responsibly throughout shifts to ensure accuracy.
- Stayed current on promotions, discounts, packages, and offers available.
- Utilized opera and opera cloud POS systems to manage transactions effectively.
Customer Service Associate
H-E-B Grocery Stores
Corpus Christi
03.2024 - 02.2025
- Deliver exceptional customer service in a high-volume grocery environment
- Assisted customers with carry-out service to ensure satisfaction and convenience
- Bag groceries efficiently and according to customer preference
- Managed grocery bag and store supply inventory to ensure availability for customer needs
- Maintained store cleanliness and organization to enhance customer shopping experience
- Retrieve and organize shopping carts for customer accessibility
Customer Service Associate
Bath & Body Works
Corpus Christi
09.2022 - 02.2024
- Assisted customers with product inquiries and promotions in-person and via phone, enhancing overall shopping experience.
- Drove in-store sales through effective product recommendations and enhanced customer engagement.
- Ensured positive checkout experiences, fostering customer loyalty and satisfaction.
- Operated POS system to process cash transactions accurately.
- Fulfilled online orders with precision and attention to detail.
- Maintained cleanliness and organized inventory to support efficient operations.
- Provided information on promotions and store policies to customers.
- Engaged in training new staff on customer service protocols.
- Assisted customers with returns, exchanges, and refunds.
- Ensured efficient cash handling during peak shopping times.
Call Center Representative
Coastal Bend Blood Center
Corpus Christi
02.2019 - 06.2022
- Exceeded daily quota with 100+ outbound calls while efficiently managing inbound communications.
- Scheduled and tracked hundreds of donor appointments weekly to optimize organizational flow.
- Ensured confidentiality in compliance with HIPAA and PII regulations across all interactions.
- Supported donor recruitment efforts during community blood drives to enhance participation.
- Managed accurate entry and maintenance of donor records within database systems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
High School Diploma -
Collegiate High School
Corpus Christi05.2019
Skills
- Call handling and appointment scheduling
- Sales support
- Cash handling and POS systems
- Data entry and administration
- Inventory management
- Microsoft Office 365 proficiency
- Attention to detail
- Team collaboration
- Effective communication
- Hospitality service expertise
Timeline
Front Desk Agent
Omni Hotels & Resorts
05.2024 - Current
Customer Service Associate
H-E-B Grocery Stores
03.2024 - 02.2025
Customer Service Associate
Bath & Body Works
09.2022 - 02.2024
Call Center Representative
Coastal Bend Blood Center
02.2019 - 06.2022
High School Diploma -
Collegiate High School