Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ewan Lillicii

Las Vegas

Summary


Organized Patient Service Representative with 6 months of experience in healthcare at TTEC. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Knights Inn
04.2023 - 02.2024
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Prepared breakfast buffet each morning for 5:00AM guest convenience.

Healthcare Customer Service Representative

TTEC
02.2020 - 06.2020
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Trained new personnel regarding company operations, policies and services.
  • System navigation for United Healthcare to answer insurance questions, appointment setting and billing inquiries including credit card payments.

Education

Bachelor of Science - Human Resources Management

Western Governors University
Salt Lake City, UT
04-2026

Skills

  • Policy adherence
  • Follow-up skills
  • Patient confidentiality
  • Claims processing
  • Record maintenance
  • Insurance verification
  • Data entry proficiency
  • Appointment scheduling
  • HIPAA compliance
  • Call center experience
  • Flexible schedule
  • Insurance billing

Certification

Human Resources Certificate

Timeline

Front Desk Agent

Knights Inn
04.2023 - 02.2024

Healthcare Customer Service Representative

TTEC
02.2020 - 06.2020

Bachelor of Science - Human Resources Management

Western Governors University

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