Joseph Beck-Poland
Customer Service Agent
Atlanta,GA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Sheraton Hotels & Resorts
Portland, ME
04.2023 - 09.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly and appropriately handled needs.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Substitute Teacher / Education Technician
Lewiston Public Schools
Lewiston, ME
02.2022 - 04.2023
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
- Monitored student behavior and administered discipline as needed.
Night Auditor
Hampton by Hilton
Lewiston, ME
07.2022 - 09.2022
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Summer Camp Counselor
Ghostlight Theater Camp
Oakland, ME
06.2022 - 07.2022
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Worked with children of varying age, interest, skill, and developmental levels.
- Implemented camp activities fostering physical, social, and emotional growth.
- Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
Substitute Teacher
Carrie Ricker School
Litchfield, ME
09.2019 - 02.2020
- Implemented prepared lesson plans to maintain classroom continuity
- Used course materials to teach lessons planned by absent teacher
- Upheld class discipline standards to keep students on-task
- Supported other teachers in classrooms and in common areas
- Left detailed notes to notify classroom teachers of student progress
- Taught lessons to classes in various subjects
- Escorted students to designated safe areas during fire drills.
Behavioral Health Professional, Blackbear Support Services
Auburn, ME
07.2019 - 09.2019
- Collected and documented client information obtained via interviews, tests and observation
- Taught clients how to manage typical life situations and trigger events by developing coping mechanisms
- Guided patients through short- and long-term goal setting, focusing on attention on realistic, positive targets
- Focused on short-term gains and long-term outcomes with individualized approaches to mental health support.
After School Teacher
YWCA of Lewiston
Auburn, Lewiston, ME
11.2018 - 09.2019
Child Care Worker
Tiny Town Childcare Center
Lewiston, ME
06.2018 - 08.2019
Summer Camp Counselor Volunteer
Mechuwana
Winthrop, ME
01.2015 - 12.2018
- Coordinated and led themed activities for camp participants
- Promoted physical skill, strength, and stamina with exercise programs
- Stocked, maintained, and updated inventory listings of camp related items
- Assessed needs and interests of individuals and groups and planned activities accordingly
- Enforced rules and regulations of recreational facilities to maintain discipline and ensure safety
- Enhanced participation and satisfaction with improved outreach and user engagement.
Education
High School Diploma -
Lewiston High School
Lewiston, ME 1 2015 - 1 2019
Skills
Problem-solving skills
Time management
Training and mentoring
Policy and procedure adherence
Group and individual instruction
Relationship building and management
Verbal and written communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Front Desk Agent
Sheraton Hotels & Resorts
04.2023 - 09.2023
Night Auditor
Hampton by Hilton
07.2022 - 09.2022
Summer Camp Counselor
Ghostlight Theater Camp
06.2022 - 07.2022
Substitute Teacher / Education Technician
Lewiston Public Schools
02.2022 - 04.2023
Substitute Teacher
Carrie Ricker School
09.2019 - 02.2020
Behavioral Health Professional, Blackbear Support Services
07.2019 - 09.2019
After School Teacher
YWCA of Lewiston
11.2018 - 09.2019
Child Care Worker
Tiny Town Childcare Center
06.2018 - 08.2019
Summer Camp Counselor Volunteer
Mechuwana
01.2015 - 12.2018
High School Diploma -
Lewiston High School
1 2015 - 1 2019