MIREILLE BABIKIAN
Van Nuys,USA
Summary
Dedicated Administrative Assistant and Operations Coordinator with over 15 years of experience in optimizing workflows and managing client relations. Proven ability to enhance customer trust through effective communication, resolve complex issues, and collaborate cross-functionally in high-volume environments.
Overview
21
21
years of professional experience
Work History
Rental Coordinator
Hamer Toyota
06.2025 - Current
- Oversaw rental operations, coordinating daily activities to enhance customer service quality.
- Managed documentation, vehicle scheduling, and customer communication to streamline processes in high-volume environment.
- Coordinated rental agreements for customer vehicles at a leading automotive dealership.
- Managed vehicle inventory to ensure availability for rental customers.
- Assisted customers with vehicle selection and rental process inquiries.
Member Services Coordinator
Blink Mobility (By Blink Charging)
07.2017 - 03.2025
- Resolved complex member inquiries and processed refunds for rental overages, building high customer trust and retention.
- Processed community membership approvals and maintained account documentation to ensure compliance with Terms of Service.
- Coordinated with departments to gather operational data and reported technical software/app bugs to development team for resolution.
Customer Service Representative
Rideshare Rental
12.2020 - 07.2023
- Managed daily Motor Vehicle Records (MVR) updates, organized files, invoices, and purchase orders to ensure accurate and efficient documentation.
- Generated analytical reports on operational processes and procedures to facilitate yearly compliance audits.
- Conducted hands-on app and vehicle testing at stations to identify and report technical issues, improving overall service reliability.
Office Manager
Innovation Jewelry Inc.
06.2005 - 03.2020
- Supervised administrative team and directed daily office operations, ensuring smooth workflow over 14 years.
- Handled full-cycle administrative finances, including billing, collections, and vendor contracts, ensuring accurate invoice processing.
- Corresponded directly with clients on custom orders and managed high-volume phone customer service to enhance client satisfaction.
Education
Los Angeles Pierce College
Woodland Hills, CASkills
- Records Management
- Workflow Optimization
- Account Management
- Audit Support
- Operational Issue Tracking
- Vendor Relations
- Issue Resolution
- Interdepartmental coordination
- Team Supervision
- Customer Service Excellence
- Written and Verbal Communication
- Office suite proficiency
- Customer trust
Key Improvements Made
- Action-Oriented Verbs: Rephrased bullet points to begin with strong action verbs (e.g., Generated, Streamlined, Supervised, Processed).
- Modern Layout: Added a 'Core Competencies' section so hiring managers and ATS (Applicant Tracking Systems) can quickly scan your top skill sets.
- Consistency: Aligned date ranges, job titles, and company names for clean readability.
- Professional Polish: Streamlined bullet points to focus on operational impact and reliability.
Core Competencies
Workflow Optimization, Records Management, Audit Support, Vendor Relations, Account Management, Issue Resolution, Service Enforcement, Trust Building, Microsoft Office Suite (Word, Excel, PowerPoint), Technical Bug Reporting, Cross-Departmental Coordination, Team Supervision, Written & Verbal Communication
Timeline
Rental Coordinator
Hamer Toyota
06.2025 - Current
Customer Service Representative
Rideshare Rental
12.2020 - 07.2023
Member Services Coordinator
Blink Mobility (By Blink Charging)
07.2017 - 03.2025
Office Manager
Innovation Jewelry Inc.
06.2005 - 03.2020
Los Angeles Pierce College