Mirela Dukovic
Sterling Heights
Overview
3
3
years of professional experience
Work History
Private Nanny
Live Out Nanny
Bloomfield Hills
12.2023 - Current
- Followed routines to foster stability and structure in children's lives during parental absences.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
Marketing Intern at Mind4Youth
10.2023 - 12.2023
- Created and executed social media strategies to increase customer engagement.
Restaurant Hostess
Bd’s Mongolian Grill
Sterling Heights
08.2022 - 02.2023
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Education
BBA - Accounting
University of Michigan, Dearborn
Dearborn, MI06-2027
Associate of Business Administration -
Macomb Community College
Clinton Township, MI07-2025
Skills
- Customer service
- Project management
- Effective communication
- Time management
- Social media marketing
- MS Excel
VITA Volunteer
- Accounting Aid Society — Volunteer Income Tax Assistance (VITA) │ 01/2026 - current
- Prepared federal and state tax returns for low- to moderate-income individuals
- Completed IRS-certified tax training through the VITA program
- Ensured accuracy, compliance, and confidentiality of taxpayer information
Projects
Business Operations Database System (Microsoft Access)
Academic Project
- Designed and implemented a normalized relational database using REA modeling, entity-relationship diagrams, and enforced referential integrity
- Built and related multiple tables with primary and foreign keys to support business transactions and reporting
Client Outreach & Data Collection System – Humble Design
- Designed a structured client outreach process to improve post-service communication with nonprofit clients
- Developed a data collection workflow to capture client feedback efficiently and reduce manual follow-up
Timeline
Private Nanny
Live Out Nanny
12.2023 - Current
Marketing Intern at Mind4Youth
10.2023 - 12.2023
Restaurant Hostess
Bd’s Mongolian Grill
08.2022 - 02.2023
Associate of Business Administration -
Macomb Community College
BBA - Accounting
University of Michigan, Dearborn