Mirela Lopez
5352 Rose Marie Ave South Boynton Beach,FL
Summary
Dynamic Intake Manager at Mammolink with a proven track record in client assessment and cross-functional coordination. Expert in enhancing team efficiency through training and effective communication. Recognized for exceptional problem-solving skills and a commitment to patient safety, ensuring seamless service delivery and high client satisfaction.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Intake Manager
Mammolink
Pompano Beach, FL
06.2025 - Current
- Collaborated with healthcare providers to facilitate effective communication and patient care coordination.
- Trained new staff on intake procedures, improving team efficiency and knowledge retention.
- First Point of Contact: Answer incoming phone calls, emails, and web messages from new leads or patients.
- Information Gathering: Conduct initial interviews to collect personal data, history, and basic case or medical details.
- Case Screening: Assess whether the potential client or patient qualifies for services based on set rules.
- Record Keeping: Enter and update client data carefully into the database or CRM software.
- Scheduling: Book initial meetings, consultations, or appointments with managers, lawyers, or doctors.
- Follow-Ups: Reach out to prospective clients who need to finish paperwork or sign agreement
Driver
Academy Bus LLC.
West Palm Beach, FL
2024 - Current
- Operated delivery vehicles to transport warehouse orders efficiently.
- Followed safety protocols and maintained compliance with transportation regulations.
- Loaded and unloaded goods while ensuring proper handling procedures were followed.
- Conducted pre-trip inspections to ensure vehicle safety and functionality.
- Provided exceptional customer service during deliveries, addressing inquiries effectively.
- Maintained accurate delivery logs, documenting mileage and fuel usage consistently.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Maintained safe driving records by strictly following traffic rules and regulations.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
Dispatcher
Sinai Residences
Boca Ratón
01.2015 - 06.2023
- Coordinated daily transportation schedules to ensure timely deliveries and pickups.
- Communicated effectively with drivers and clients to resolve scheduling conflicts.
- Monitored vehicle locations using GPS systems for efficient route management.
- Assisted in training new dispatch staff on operational procedures and software usage.
- Implemented process improvements that enhanced workflow efficiency within the dispatch team.
- Collaborated with other departments to streamline operations and improve service delivery.
- Maintained accurate logs of dispatched vehicles and communicated status updates promptly.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Schools Bus Driver
School Board District
West Palm Beach, FL
2008 - 2015
- Ensured student safety during transportation by following established routes and protocols.
- Conducted pre-trip inspections to maintain vehicle readiness and compliance with safety regulations.
- Managed student behavior on the bus to foster a respectful environment.
- Collaborated with school staff to communicate schedule changes effectively to parents and guardians.
- Trained new drivers on operational guidelines and safe driving practices to enhance team efficiency.
Received
Publix Warehouse Boynton Beach
Boynton Beach, FL
2001 - 2008
- Received and inspected incoming shipments for accuracy and quality compliance.
- Organized and stored products in designated warehouse locations to optimize space utilization.
- Operated forklifts and pallet jacks safely to transport goods within the warehouse.
- Collaborated with team members to maintain an efficient workflow during peak delivery times.
- Conducted regular inventory counts to ensure stock levels aligned with operational needs.
- Kept work areas clean, safe, and organized.
- Implemented best practices for maintaining cleanliness and organization in work areas.
Education
Associate of Science -
EDP University
Puerto Rico06.2023
High School Diploma -
Jose Marti
Cuba, NY05.1991
Skills
- Professionalism and ethics
- Cross-functional coordination
- Client assessment
- Trade policy
- Teamwork
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Problem-solving abilities
- Attention to detail
- Reliability
- Excellent communication
- Critical thinking
- Effective communication
- Patient safety
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Certified in CPR/AED
- Training and mentoring
- HIPAA guidelines
- Self motivation
Languages
English
Professional Working
Español
Native or Bilingual
Timeline
Intake Manager
Mammolink
06.2025 - Current
Dispatcher
Sinai Residences
01.2015 - 06.2023
Driver
Academy Bus LLC.
2024 - Current
Schools Bus Driver
School Board District
2008 - 2015
Received
Publix Warehouse Boynton Beach
2001 - 2008
Associate of Science -
EDP University
High School Diploma -
Jose Marti