Mirella Cardenas
San Antonio,TX
Summary
Dynamic trainer with a strong foundation in customer service and team building. Known for developing effective training programs and enhancing communication among staff to boost performance.
Overview
3
3
years of professional experience
Work History
Trainer
Plucker Wing Bar
San Antonio, Texas
05.2026 - Current
- Conducted hands-on training sessions to ensure staff proficiency in service techniques.
- Developed training programs for new staff at a busy restaurant environment.
- Collaborated with management to identify staff training needs and adjust programs accordingly.
- Facilitated team workshops to enhance communication and collaboration among employees.
- Monitored employee performance and provided constructive feedback regularly.
- Assisted in creating onboarding materials for new hires in a fast-paced setting.
- Implemented safety protocols in training sessions to promote a secure workplace.
Server
Plucker Wing Bar
San Antonio, Texas
06.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Delivered friendly service, contributing to positive customer experiences.
- Took and processed orders accurately using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery to customers.
- Handled cash transactions and managed customer payments, ensuring accuracy and efficiency.
- Performed opening and closing duties, including setting up dining area and restocking supplies, to maintain smooth operations.
Sales Associate
Victoria's Secret & PINK
san antonio , tx
08.2023 - 03.2026
- Developed customer engagement strategies to deliver memorable, luxurious client experiences.
- Ensured high customer satisfaction by effectively resolving issues with knowledgeable and friendly service.
- Processed customer transactions efficiently and accurately at a busy retail environment.
- Processed payments using point-of-sale systems for various transaction types.
- Gained expertise in sales metrics and inventory management to enhance retail performance.
- Organized clothing inventory to improve store efficiency and accessibility.
- Fostered a welcoming environment for clients and associates, contributing to positive shopping experiences.
- Trained associates on effective techniques to ensure success in their roles.
Food Runner
Chilis Resturant
San Antonio, Texas
03.2024 - 12.2024
- Delivered food orders promptly to guests throughout the restaurant.
- Ensured that all orders were correct before leaving the kitchen area.
- Assisted servers by communicating order statuses and guest requests.
- Managed food presentation standards to enhance guest experience.
- Maintained cleanliness of dining area and ensured proper table settings.
- Supported team members during busy shifts to ensure smooth operations.
- Assisted in training new staff members on restaurant operations and procedures.
Education
High School Diploma -
Alice High School
Alice, TX05-2023
Associate of Science -
Coastal Bend College
Beeville, TX05-2023
Master of Science - Political Science
The University of Texas At San Antonio
San Antonio, TX08-2026
Skills
- Employee training
- New hire training
- Onboarding processes
- Training software
- Project management
- Team building
- Communication skills
- Conflict resolution
- Creative problem solving
- Customer service
Timeline
Trainer
Plucker Wing Bar
05.2026 - Current
Server
Plucker Wing Bar
06.2025 - Current
Food Runner
Chilis Resturant
03.2024 - 12.2024
Sales Associate
Victoria's Secret & PINK
08.2023 - 03.2026
High School Diploma -
Alice High School
Associate of Science -
Coastal Bend College
Master of Science - Political Science
The University of Texas At San Antonio