Mirella M Zaragoza
Riverside
Summary
Dynamic Front Desk Lead at Inland Heart Doctors with expertise in insurance verification and appointment scheduling. Proven ability to enhance efficiency through staff training and development while ensuring HIPAA compliance. Recognized for delivering exceptional customer service and fostering a collaborative work environment, contributing to improved patient referral processes.
Overview
9
9
years of professional experience
Work History
Front Desk Lead
Inland Heart Doctors
Corona
11.2021 - Current
- Delivered fast and friendly service to handle questions and service complaints
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities
- Approached and solved problems with initiative and sound judgment
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
- Assisted in development of referral policies and procedures to improve efficiency
- Coordinated patient referral process to ensure timely appointments with specialists
- Maintained accurate records of all referrals and scheduled appointments
- Provided excellent customer service to both internal and external customers during referral process
- Managed incoming faxes related to referrals, authorizations, and other pertinent information
- Assisted with training new Referral Coordinator staff members as needed
- Collaborated with medical staff to determine appropriate referrals based on patient needs
- Verified insurance coverage and obtained necessary pre-authorizations for services
- Ensured compliance with HIPAA regulations when handling patient information
- Met coverage demands by establishing work schedules and assigning specific jobs
- Reviewed insurance policy documents to verify coverage and eligibility
- Obtained patient data information to facilitate verification
- Assisted in training new employees on insurance verification processes and procedures
- Contacted insurance providers to gather policy information and confirm benefits
- Answered phones, recorded messages, and transferred calls to designated staff
Cook
Bakers Drive Thru
Riverside
10.2015 - Current
- Prioritized food orders to synchronize delivery and reduce wait times
- Managed incoming supplies, including unloading trucks, rotating perishables and putting items in proper locations
- Adhered to safety and sanitation requirements regarding food handling, storage and preparation
- Operated kitchen equipment safely to comply with OSHA regulations
- Collaborated with restaurant staff to meet food service demands during peak periods
- Stored food in designated containers and rotated inventory to maximize freshness
- Followed established cooking techniques to prepare standard menu options
- Operated grills, griddles and deep fryers to prepare high volume of meals each day
- Worked on multiple orders simultaneously to handle demand
- Controlled waste through proper measuring and portion control
- Followed specific recipes and methods to prepare specialty foods
- Protected team members from harm by following safety guidelines around hot oil and surfaces
- Kept kitchen clean by regularly attending to stations and completing in-depth checklists at closing
- Met kitchen demands with good prioritization skills to work on multiple orders at once
- Trained new kitchen team members on equipment, safety and recipes
- Cleaned and restocked display cases for pre-packaged food items
- Replenished kitchen workstations and supply bins pre-opening, between rushes and when low
- Maintained continuous compliance with health code requirements and restaurants' internal sanitation standards, earning high scores numerous times
Education
Associate in Science (A.S.) - Medical Administrative Specilalist
Platt College
Riverside03.2022
High School -
Riverisde Polytecnic High School
Riverside05.2015
Skills
- Insurance verification
- Appointment scheduling
- Staff training and development
- Payment collection and processing
- Multi-line telephone management
- Multitasking and organization
- Record preparation
- Electronic patient charts
- Referral tracking
Languages
- Spanish, Advanced
- English, Native
Timeline
Front Desk Lead
Inland Heart Doctors
11.2021 - Current
Cook
Bakers Drive Thru
10.2015 - Current
Associate in Science (A.S.) - Medical Administrative Specilalist
Platt College
High School -
Riverisde Polytecnic High School