Mirella Ortiz
Sarasota,FL
Summary
Highly skilled and enthusiastic professional with more than 10 years of experience in the animal welfare industry. Successfully oversee the Intake Department at HSSC. Develop and lead productive and efficient Intake staff. Looking to fill a role as a director at HSSC.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Intake Manager
Humane Society Of Sarasota County
04.2023 - Current
- Streamlined the intake process by implementing new procedures and guidelines, resulting in increased efficiency and animal needs to be met upon arrival.
- Improved communication between departments by creating a calendar to maintain transparency between intake and all departments.
- Led a team of three intake coordinators, ensuring all tasks were completed accurately and on time to meet organizational goals.
- Enhanced client experience with timely follow-ups and comprehensive documentation of their needs and concerns for foster pets.
Lead Costumer Service
Pet Resource Center
01.2023 - 04.2023
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Managed high call and face to face client volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Mentored junior staff members to improve their knowledge of company policies, products, and services.
- Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
- Review medical and behavior notes related to pets being adopted or taken out for a Meet & Greet.
- Scheduling appointments for dog and cat food pantry.
- Conduct microchip research and reuniting pets to their lawful owners.
Animal Control Officer
Hillsborough County Animal Services
01.2022 - 02.2023
- Enhanced public safety by responding to and investigating reports of animal abuse, neglect, and nuisance complaints.
- Improved community relations through conducting educational presentations on responsible pet ownership and local animal laws.
- Decreased the number of repeat offenses by providing guidance to pet owners on proper care and legal requirements.
- Handled emergency situations calmly and effectively, employing appropriate restraint techniques for various species while prioritizing public safety.
- Investigated and gathered information regarding animal-related complaints.
- Wrote reports of activities and maintained files of impoundments and dispositions of animals.
- Examined animals for injuries or malnutrition and arranged for necessary medical treatment.
- Prepared for prosecutions related to animal treatment and gave evidence in court.
Lead Surgical Technician
Hillsborough County Pet Resource Center
02.2021 - 01.2022
- Mentored junior surgical technicians, fostering a cohesive and efficient team environment.
- Ensured proper functioning of all instruments by conducting thorough preoperative checks, minimizing the risk of complications during surgery.
- Efficiently managed multiple simultaneous surgeries through effective prioritization and delegation among team members.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Maintained sterile fields by following aseptic techniques and adhering to infection control protocols.
- Collected, prepared and disposed of medical specimens.
- Monitored patient vital signs to alert surgeons to any changes.
- Prepared sedatives.
- Maintain drug log chart.
Customer Service Representative
Hillsborough County Pet Resources
03.2019 - 02.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Client education.
- Processing pet adoptions.
- Clearing citations and Official Notices.
- Handling money transactions.
Veterinary Technician
Hillsborough County Pet Resources
02.2018 - 03.2019
- Improved patient care by providing compassionate assistance during exams, surgeries, and medical procedures.
- Enhanced clinic efficiency by maintaining organized records and ensuring accurate patient information.
- Supported veterinarians with diagnostic tests to facilitate timely detection of health issues in patients.
- Administered medications and vaccinations as prescribed, contributing to the overall well-being of animals.
- Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Educated pet owners on preventative care measures to promote optimal animal health longterm.
Education
High School Diploma -
Bloomingdale High School
Valrico, FL05.2010
Skills
- Customer service orientation
- Adaptability and flexibility
- Team collaboration
- Empathy and compassion
- Task prioritization
- Multitasking capabilities
- Time management
- Effective communication
- Client assessment
- Problem-solving abilities
- Case management
- Process improvement
- CPR/AED
- Bilingual (Spanish-English)
Certification
- FACA Euthanasia Certified
- CPR/First Aid Certified
- Notary
- Certified Animal Control Officer
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Intake Manager
Humane Society Of Sarasota County
04.2023 - Current
Lead Costumer Service
Pet Resource Center
01.2023 - 04.2023
Animal Control Officer
Hillsborough County Animal Services
01.2022 - 02.2023
Lead Surgical Technician
Hillsborough County Pet Resource Center
02.2021 - 01.2022
Customer Service Representative
Hillsborough County Pet Resources
03.2019 - 02.2021
Veterinary Technician
Hillsborough County Pet Resources
02.2018 - 03.2019
High School Diploma -
Bloomingdale High School
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