Mirella Rodriguez
Gulfport
Summary
Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organizational goals. Looking to transition into new field while leveraging transferable skills to contribute effectively.
Overview
10
10
years of professional experience
Work History
Supervisor
Beach Blvd Steamer
05.2024 - Current
- Issue discipline, attendance points, and formal conversations about expectations and plan of improvement.
- Maintained effective supply levels by monitoring and reordering liquor, wines, bar supplies, and paper supplies.
- Assisted in interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Enhanced team productivity by streamlining workflow processes.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Devised and implemented processes and procedures to streamline operations.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Follow casino protocol for various players comps
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Sales Associate
Michael Kors
12.2023 - Current
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Beverage Supervisor
IP Casino
09.2022 - 07.2023
- Implemented guest service standards and trained team on best practices for customer excellence.
- Oversaw inventory to make daily purchase of supplies and ingredients needed
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw work of 30+ bartenders, beverage servers and bar attendants.
- Led pre-shift huddles with staff to start teams on right foot to expertly handle guests' beverage needs.
- Managed daily shift operations, contributing to the smooth running of the beverage department and maintaining high levels of customer satisfaction.
- Assisted coffee shop venue when short staffed by running full shift, placing orders and addressing customer complaints
- Verified timesheets daily to prepare payroll data for accounting department.
- Worked alongside the security department to follow cut off procedures for impaired guests.
Education
No Degree - Business Management
MGCCC
Gautier, MSSkills
- Training and mentoring
- Problem-solving skills
- Goal oriented
- Multi-tasking strength
- Attention to detail
- Customer service experience
- Supply ordering
- Adapt to diverse groups
- Team Training
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Supervisor
Beach Blvd Steamer
05.2024 - Current
Sales Associate
Michael Kors
12.2023 - Current
Beverage Supervisor
IP Casino
09.2022 - 07.2023
No Degree - Business Management
MGCCC