Mirella Ruiz
Madera,CA
Summary
Energetic customer service professional with eight years of tenure in resolving complex customer inquiries. Passionate about building a sustainable customer relationship, driving brand loyalty, and increasing customer engagement.
Overview
8
8
years of professional experience
Work History
Retail Sales Consultant
AT&T
10.2019 - Current
- Establish customer relationships, Manage sale funnels, and upsell products and services
- Self-sufficient and strong ability to multiple tasks
- Answered product questions with up-to-date knowledge of devices and store promotions.
- Excellent time management and communication skills
- Improve overall user experience through support, product knowledge, troubleshooting, and training
- Offered friendly and efficient service to customers and manage challenging situations with ease
- Provided connective services to low-income families through government funded programs.
Retail Store Manager
T-Mobile
09.2017 - 08.2019
- In charge of a team of ten and ensured that each sales associate was customer-ready and strive for greatness when it came to customer experience
- Set goals for each sales associate according to store goals and representative's availability which included a detailed plan on how the mobile expert would hit the goal by the end of the month
- Attend and host weekly conference calls and discuss store business, numbers, and action plans to meet goals
- Managed all aspects of store operations including store maintenance, daily paperwork, weekly inventory count, store orders, payroll and scheduling
Retail Sales Associate
T-Mobile
01.2016 - 03.2017
- Processed payments, accessed customer's accounts, and recommended products that best fit the customer
- Obtained customer information to create new accounts and complete customer purchases
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer's needs and resolving concern
- Used POS system to process sales, returns, online orders, and activations.
- Informed customers of current store promotions to encourage additional sales purchases.
Education
High School Diploma -
Madera High School
Madera, CA06.2015
Skills
- Bilingual ( English and Spanish)
- Good Telephone Etiquette
- Problem-Solving abilities
- Leadership skills
- Customer Service
- Organization and Time Management
Volunteer
Rios de Agua Viva- Madera
Providing language assistance to migrant families within the community through various church activities, organizing and promoting events, and assisting with childcare during church events to allow parents to participate more fully in community activities.
Timeline
Retail Sales Consultant
AT&T
10.2019 - Current
Retail Store Manager
T-Mobile
09.2017 - 08.2019
Retail Sales Associate
T-Mobile
01.2016 - 03.2017
High School Diploma -
Madera High School