Summary
Overview
Work History
Education
Skills
Timeline
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VICENTE LOPEZ

Sacramento,CA

Summary

Highly motivated and customer-focused professional with extensive experience in retail sales and customer service, specializing in technical support, product knowledge, and complex problem-solving. Proven ability to build lasting customer relationships, exceed sales targets, and deliver exceptional service in dynamic retail environments. Proficient in both English and Spanish.

Overview

15
15
years of professional experience

Work History

Retail Sales Consultant

AT&T Mobility
Placerville, California
10.2019 - Current
  • Successfully performed device activations, upgrades, and advanced troubleshooting, while providing comprehensive account and billing support utilizing proprietary internal systems.
  • Provided expert guidance to customers in selecting optimal wireless plans, devices, and accessories through meticulous needs assessment and personalized recommendations.
  • Maintained current, in-depth knowledge of evolving products, services, and promotions, ensuring accurate information delivery and driving effective upsells.
  • Consistently achieved or surpassed individual sales targets while upholding exceptional customer satisfaction standards.
  • Cultivated strong, long-term customer relationships by understanding individual needs and delivering tailored solutions.

Customer Service Associate

THE HOME DEPOT
Sacramento, California
01.2011 - 10.2019
  • Delivered personalized customer service, expertly guiding customers with product selection, store navigation, and providing comprehensive home improvement solutions.
  • Proactively engaged with customers to assess needs and provide immediate, friendly assistance, ensuring a positive shopping experience.
  • Maintained extensive knowledge of product lines, promotions, and inventory, enabling informed recommendations and driving sales growth.
  • Efficiently managed point-of-sale (POS) operations, including transaction processing, returns, and customer inquiries.
  • Consistently recognized for exceeding sales targets and receiving outstanding positive customer feedback on service quality.

Education

Associate of Arts - Digital Media

Cosumnes River College
Sacramento, CA
05-2013

Skills

  • Customer Service Excellence: Relationship Management, Needs Assessment, Conflict Resolution
  • Technical Proficiency: Device Activation & Troubleshooting, POS Systems, Internal System Navigation
  • Sales & Business Acumen: Consultative Selling, Upselling, Target Achievement, Product Promotion
  • Communication: Interpersonal Communication, Bilingual (English/Spanish), Active Listening
  • Operational Skills: Inventory Management, Cash Handling, Attention to Detail, Problem Solving

Timeline

Retail Sales Consultant

AT&T Mobility
10.2019 - Current

Customer Service Associate

THE HOME DEPOT
01.2011 - 10.2019

Associate of Arts - Digital Media

Cosumnes River College

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