Mirella Ruiz
Madera,CA
Summary
Motivated and client-focused professional with 8+ years of experience in sales and customer service. Skilled in building strong relationships, managing client needs, and guiding individuals through the decision-making process with confidence. Proven ability to drive results in fast-paced environments while delivering a high-quality, personalized experience.
Overview
10
10
years of professional experience
Work History
Retail Sales Consultant
AT&T Mobility
Fresno, California
10.2019 - Current
- Built strong client relationships through trust, clear communication, and personalized service
- Generated leads and guided clients through the sales process, ensuring successful closes
- Delivered high-quality service in fast-paced, client-facing environment
- Effectively multitasked and stayed organized while managing multiple clients and appointments
- Handled client concerns with professionalism, adapting quickly to different situations
- Educated clients on products and services, empowering confident purchasing decisions
Retail Store Manager
T-Mobile
Madera, California
09.2017 - 08.2019
- Led team of 8 employees, coordinating scheduling, payroll, and daily operations
- Consistently met and exceeded sales goals by motivating staff and promoting key products and services
- Monitored employee performance, provided coaching, and improved efficiency to meet productivity goals
- Trained and developed new hires, ensuring smooth integration into the team
- Facilitated weekly team meetings to align store objectives with company goals
- Oversaw inventory, cash handling, and operational reporting to ensure accuracy and compliance
Retail Sales Associate
T-Mobile
Madera, California
01.2016 - 03.2017
- Guided customers in product selection, addressing inquiries and delivering tailored recommendations to enhance satisfaction
- Generated sales by recommending products, explaining features, and promoting current offers
- Processed transactions, including sales, returns, activations, and account updates using POS systems
- Established new customer accounts, verifying details and ensuring precise setup and pricing for seamless transactions
- Addressed customer concerns and implemented solutions to foster positive experiences and build loyalty
- Built customer relationships to encourage repeat business and long-term satisfaction
Education
Associate of Science - Biological Sciences
Fresno City College
Fresno, CA05-2027
High School Diploma -
Madera High School
Madera, CA06-2015
Skills
- Customer Relationship Management (CRM)
- Customer Service
- Client Relations
- Communication Skills
- Organization & Time Management
- Problem-Solving
- Adaptability & Flexibility
- Bilingual (English & Spanish)
- Telephone Etiquette
- Leadership
Volunteer work
Church Volunteer
Rios de Agua Viva – Madera, CA
- Provided Spanish-language support to families during community and church events
- Assisted with event organization and coordination
- Supported childcare during events to help create a welcoming and inclusive environment
Timeline
Retail Sales Consultant
AT&T Mobility
10.2019 - Current
Retail Store Manager
T-Mobile
09.2017 - 08.2019
Retail Sales Associate
T-Mobile
01.2016 - 03.2017
Associate of Science - Biological Sciences
Fresno City College
High School Diploma -
Madera High School