Sonia Mora
Chicago,IL
Summary
Bilingual customer operations professional with 17 years of experience in managing customer relationships and supporting business operations. Expertise includes account management, logistics coordination, operational compliance, and team training. Proven success in enhancing customer satisfaction and fostering long-term client relationships. Recently relocated to Chicago, ready to leverage operational and organizational skills in a dynamic environment.
Overview
18
18
years of professional experience
Work History
Retail Sales Consultant
AT&T
Yuba City, California
2014.10 - 2025.11
- Earned multiple customer satisfaction awards for delivering exceptional customer experience.
- Developed and activated business customer accounts while strengthening client relationships.
- Managed high-volume customer accounts, addressing billing issues and service changes to enhance customer satisfaction and loyalty.
- Maintained accurate customer records and contracts, ensuring compliance with operational standards and supporting seamless service delivery.
Finance Representative
AT&T
Yuba City, California
2007.11 - 2014.01
- Received and verified inventory shipments, processed returns, and conducted inventory audits to ensure accuracy and support shipping operations.
- Assisted with opening/closing procedures and performed Daily Cash reconciliation while maintaining a high level accuracy and compliance.
- Trained and mentored new employees on customer service, systems, inventory processes, and operational procedures.
- Collaborated with leadership to streamline workflow processes and enhance support for daily business operations.
Education
High School Diploma -
Live Oak High School
Live Oak, CA1999-06
Skills
- Customer Relationship Management
- Account Management
- Customer Success
- Business support
- Conflict Resolution
- Administrative Support
- Inventory Management
- Shipping and Receiving
- CRM System
- Operation Coordination
- Data Entry & Documentation
- Cash Reconciliation
- Microsoft Office
- Bilingual: English & Spanish
Timeline
Retail Sales Consultant
AT&T
2014.10 - 2025.11
Finance Representative
AT&T
2007.11 - 2014.01
High School Diploma -
Live Oak High School