Mireya Gonzalez
Miami Lakes,FL
Summary
1St and 2nd top seller. Strong team player ending on the recognition of co-workers and managers. Performed with excellence of organization, sales and customer satisfaction on busy events with outstanding results. Promoted to manager, increasing sales to 50%. Strong ability to function under stress situations. Gained the ability to identifying and solving problems. Achieved experience on motivating others and working without supervision. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Server
El Camino Restaurant
Fort Lauderdale, FL
03.2018 - 04.2020
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Checked guests' identification before serving alcoholic beverages.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
owner
Kasalta 305 pizzeria
10.2017 - 01.2018
- Interacted well with customers to build connections and nurture relationships.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Boost my sales to 30%
Server
Havana 1957 Cuban Cuisine
05.2016 - 09.2017
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Server / Bartender
Cantinetta Rest
07.2014 - 03.2016
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server/Manager
Ocean's Ten Restaurant
11.2008 - 04.2014
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Maximized quality assurance by completing frequent line checks.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Led team of servers to consistently meet customer service and sales targets.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Increment of 50% sales
Education
High School Diploma -
Cepero Bonilla
Habana,Cuba06.1989
Skills
- Micros POS
- Sales
- Upselling
- Food safety
- Restaurant Experience
- Serving Experience
- Restaurant Management
- Quality Control
- Cash Handling
- Dining Customer Service
- To-Go Order Preparation
- Food Sales and Promotion
- High-Volume Dining
- Suggestive Selling
- Stocking and Replenishing
- Order Accuracy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server
El Camino Restaurant
03.2018 - 04.2020
owner
Kasalta 305 pizzeria
10.2017 - 01.2018
Server
Havana 1957 Cuban Cuisine
05.2016 - 09.2017
Server / Bartender
Cantinetta Rest
07.2014 - 03.2016
Server/Manager
Ocean's Ten Restaurant
11.2008 - 04.2014
High School Diploma -
Cepero Bonilla
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