Experienced hospitality and service leader with 4+ years in shift management and a 1 year in hotel front desk. Skilled in guest support, team training, problem solving, and bilingual Spanish-English communication.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Hotel Front Desk Supervisor
Cactus Petes Resort Casino
Jackpot, Nevada
12.2025 - Current
Trained front desk agents on service standards and casino procedures to enhance guest experience.
Addressed guest concerns with prompt, professional service.
Trained new hires on procedures, policies, and customer service expectations to ensure compliance and quality service.
Handled guest complaints in a professional manner.
Greeted guests and checked them in and out of the hotel.
Provided information about local attractions and events.
Assisted guests with reservations for dining and other amenities offered by the hotel.
Conducted audits of front desk operations to maintain efficiency and uphold service standards.
Welcomed patrons to front desk and engaged in friendly conversations while conducting the check-in process.
Shift Manager
Cafe Rio
Magna, Utah
02.2021 - 06.2025
Supervised Cafe Rio shift operations across dining room, kitchen, and service line.
Trained team members on guest service, food prep, and sanitation standards.
Monitored POS transactions, cash drawers, and closing procedures.
Communicated with store leadership on labor, inventory, and daily operations.
Managed daily cash intake by counting out registers and tabulating profits.
Coached employees on interactions with customers to drive exceptional service.
Assisted in resolving escalated customer service issues in a timely manner.
Responded quickly and effectively to emergency situations as they arose.
Directed and led employees and team members on effective operations, methods and procedures.
Taught staff upselling techniques to meet revenue targets.
Trained, managed and motivated employees to promote professional skill development.
Built lasting client relationships by remembering guest names and orders.