Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MIREYA GONZALEZ

Jackpot,NV

Summary

Experienced hospitality and service leader with 4+ years in shift management and a 1 year in hotel front desk. Skilled in guest support, team training, problem solving, and bilingual Spanish-English communication.

Overview

2
2
Languages
6
6
years of professional experience

Work History

Hotel Front Desk Supervisor

Cactus Petes Resort Casino
Jackpot, Nevada
12.2025 - Current
  • Trained front desk agents on service standards and casino procedures to enhance guest experience.
  • Addressed guest concerns with prompt, professional service.
  • Trained new hires on procedures, policies, and customer service expectations to ensure compliance and quality service.
  • Handled guest complaints in a professional manner.
  • Greeted guests and checked them in and out of the hotel.
  • Provided information about local attractions and events.
  • Assisted guests with reservations for dining and other amenities offered by the hotel.
  • Conducted audits of front desk operations to maintain efficiency and uphold service standards.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting the check-in process.

Shift Manager

Cafe Rio
Magna, Utah
02.2021 - 06.2025
  • Supervised Cafe Rio shift operations across dining room, kitchen, and service line.
  • Trained team members on guest service, food prep, and sanitation standards.
  • Monitored POS transactions, cash drawers, and closing procedures.
  • Communicated with store leadership on labor, inventory, and daily operations.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Coached employees on interactions with customers to drive exceptional service.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Responded quickly and effectively to emergency situations as they arose.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Taught staff upselling techniques to meet revenue targets.
  • Trained, managed and motivated employees to promote professional skill development.
  • Built lasting client relationships by remembering guest names and orders.

Education

High School Diploma -

Cyprus High School
Magna, UT
06-2023

Skills

  • Front desk operations
  • Customer service
  • Hotel industry experience
  • Guest check-in
  • Problem solving
  • Patience and tolerance
  • Guest experiences
  • Bilingual [Spanish] and [English]

Languages

Spanish
Professional
English
Professional

Timeline

Hotel Front Desk Supervisor

Cactus Petes Resort Casino
12.2025 - Current

Shift Manager

Cafe Rio
02.2021 - 06.2025

High School Diploma -

Cyprus High School
MIREYA GONZALEZ