Mireya Licea
Covina,CA
Summary
Social services specialist with 5 years of experience in client advocacy and case management. Proven ability to enhance client outcomes through effective communication and relationship-building. Committed to driving positive change in community services.
Overview
2
2
Languages
19
19
years of professional experience
Work History
Eligibility Technician
Orange County Social Services
05.2021 - Current
- Processed eligibility determinations for social service programs, ensuring compliance with state regulations. Conducted interviews to assess client needs and verify information for program enrollment. Assisted clients in completing applications and gathering documentation for benefits eligibility. Collaborated with caseworkers to resolve discrepancies and improve service delivery efficiency.
Merchandise
Disneyland Resort
08.2017 - Current
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Trained new employees quarterly. Cross-trained and provided back-up for other customer service representatives when needed.
Training Manager
Rite Aid
02.2008 - 04.2014
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Trained new employees quarterly. Cross-trained and provided back-up for other customer service representatives when needed.
Education
High School Diploma -
Baldwin Park High School
Baldwin Park, CABusiness
Mt. San Antonio College
Walnut, CASkills
Organizational assessment, Case planning, Team collaboration and Interpersonal skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Eligibility Technician
Orange County Social Services
05.2021 - Current
Merchandise
Disneyland Resort
08.2017 - Current
Training Manager
Rite Aid
02.2008 - 04.2014
High School Diploma -
Baldwin Park High School
Business
Mt. San Antonio College