Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinical Assistant
Rural Health Group
Enfield , NC
07.2024 - Current
Organized charts, documents and supplies to maintain team productivity.
Answered phones, scheduled appointments, greeted patients and ordered supplies.
Rendered high level of support to stressed patients prior to procedures, offering comfort and listening ear.
Documented notes during patient visits.
Ensured that all clinical areas were clean, sanitary, and well organized at all times.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Assisted patients with basic care and provided excellent service.
Maintained inventory of supplies used in clinical setting.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Ordered diagnostic tests when needed by physician.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Assisted physicians with minor surgical procedures.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Aided in clinical care and maintained patient well-being across several areas and locations.
Kept eye on supplies for both front office and examination rooms, restocking items several times per shift.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.
Patient Access Representative
ECU Health Urgent Care
Roanoke Rapids, NC
07.2023 - Current
Greet patients upon arrival
Checking patients in and out of clinic for appointments and walk-in visits, per company policy
Prepare admission and discharge information, update/collect patient details, medical history, billing information and insurance information
Make sure all patient documentation is filled out correctly and scan to patient charts
Collect cash and card payments for visits
Entering information into databases and maintaining accurate records
Provide patients with billing information, facility procedures and protocols
Answer/return phone calls, call to verify insurance information, get authorizations for treatment
Respond to patient concerns and questions and perform other administrative tasks
Relay information to nurses and providers as needed
Certified Nursing Assistant
ECU Health
Roanoke Rapids, NC
11.2021 - Current
Providing pre- and post-operative care while monitoring surgical patients
Handling medical emergency equipment
Assisting patients with ambulation and mobility
Giving daily baths and assisting with daily hygiene needs
Recording/monitoring patients' vital signs, glucose testing, weight measurements, intake/output and charting in a timely manner
Monitoring changes in patients' health and behavioral conditions and reporting to nurse
Certified Nursing Assistant
Fortify Medical Staffing
Raleigh, NC
11.2021 - 02.2023
Per-Diem/Part-Time skilled nursing assignments at long term care facilities
Recording/monitoring patients' vital signs, measurements, changes in patients' health conditions and abrupt behavioral changes
Maintaining and satisfying patients' proper hygiene needs and dressing patients
Transferring patients using appropriate transfer devices
Using Electronic Medical Records to chart patients' daily information and report to nurse
Customer Service Lead/Cashier
Just Save Enfield
Enfield, NC
11.2011 - 07.2021
Process all transactions for customers and provide customer service in all aspects
Enforce rules and regulations as stated by store policy
Handling daily deposits, balancing deposits and books, cash handling, and bookkeeping
Train and supervise all cashiers
Solve conflicts and complaints for customers while following company policies
Certified Nursing Assistant
Interim Healthcare
Roanoke Rapids, NC
01.2019 - 03.2020
Provide patient care in home visits
Assess vital signs and daily weights
Assisting patients with bathing, grooming and dressing
Preparing meals for patients and performing light housekeeping duties
Positively interacting with patients to influence their mobility and overall mental health
Certified Nursing Assistant
Healthview Home Health and Hospice
Rocky Mount, NC
11.2018 - 06.2019
Provide patient care in home visits
Assist patients with bathing, grooming, and dressing
Providing limited treatments to patients, such as dressing changes and reporting back to the nurse
Education
Associate - General Education
Halifax Community College
05.2023
License - Clinical
Nash Community College
12.2017
High School Diploma -
Northwest Halifax High School
06.2011
Skills
Specimens collection and processing
Daily living care
Vital signs monitoring
Medical billing
Patient care coordination
Healthcare team collaboration
Patient scheduling
Electronic health records management
Certification
CNA
Timeline
Clinical Assistant
Rural Health Group
07.2024 - Current
Patient Access Representative
ECU Health Urgent Care
07.2023 - Current
Certified Nursing Assistant
ECU Health
11.2021 - Current
Certified Nursing Assistant
Fortify Medical Staffing
11.2021 - 02.2023
Certified Nursing Assistant
Interim Healthcare
01.2019 - 03.2020
Certified Nursing Assistant
Healthview Home Health and Hospice
11.2018 - 06.2019
Customer Service Lead/Cashier
Just Save Enfield
11.2011 - 07.2021
Associate - General Education
Halifax Community College
License - Clinical
Nash Community College
High School Diploma -
Northwest Halifax High School
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