Miriam Alcala
Tustin,California
Summary
Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Friends of Family Health Center
Tustin, CA
10.2022 - Current
- Maintained confidentiality of patient information according to HIPAA regulations.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Greeted and checked in patients, updating patient information in computer system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Verified insurance coverage for appointments and collected co-payments as required.
- Took messages from patients and promptly relayed to appropriate staff.
Call Center Associate
HURTT Family Clinic
Tustin, CA
08.2020 - 09.2021
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Entered insurance, demographics and health history into patient database.
- Managed office phone lines by checking voicemail, returning calls and directing messages to providers.
- Scheduled for several different departments, including chiropractor, therapy, and psychology, optometry and dental.
Medical Receptionist
SOS Clinic
Santa Ana, CA
02.2018 - 07.2020
- Greeted and checked in patients, updating patient information in computer system.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled and confirmed patient appointments and consultations.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Skills
- Bilingual (Spanish)
- 10 Key by Touch Medisoft Proficient
- Medical Terminology
- Appointment Setting
- Insurance Verification
- Telephone Etiquette
- Multitasking
- Customer Service
Timeline
Medical Receptionist
Friends of Family Health Center
10.2022 - Current
Call Center Associate
HURTT Family Clinic
08.2020 - 09.2021
Medical Receptionist
SOS Clinic
02.2018 - 07.2020
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