Miriam Alvarez
Anaheim,CA
Summary
Service-oriented Team Trainer passionate about team-building. Well-versed in adapting to new and challenging situations. Direct and honest leader with a disciplined approach.
Overview
4
4
years of professional experience
Work History
Senior Sales/Team Trainer
Portos Bakery
Buena Park, CA
10.2022 - Current
- Conducted team training sessions, providing instruction on effective communication and problem-solving techniques.
- Developed and implemented curriculum for new hire onboarding program.
- Provided guidance to team members on best practices in customer service.
- Collaborated with management to identify areas of improvement in organizational processes.
- Assessed progress of employees during training programs, providing feedback as needed.
- Provided constructive feedback and one-on-one coaching to employees.
- Monitored employee progress, offering constructive feedback for improvement.
Cashier
Northgate Gonzlez Markets
Buena Park, CA
05.2020 - 10.2022
- Checked personal identifications during alcohol and tobacco sales.
- Built and maintained productive relationships with employees.
- Processed customer payments quickly and returned exact change and receipts.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Bachelor of Science - Psychology
California State University - Fullerton
Fullerton, CA05-2026
Associate of Science - Psychology
Cypress College
Cypress, CA06-2024
High School Diploma -
John F. Kennedy High School
La Palma, CA05-2022
Skills
- Performance monitoring
- New Employee Training
- Safe Food Handling
- Opening and closing procedures
- Customer Service
- Dress Code Enforcement
- Cross-training skills
- Server skills
- Greeter Skills
- Knows how to write on cakes
(ex Happy Birthdays)
- Cash Handling
- Team Leadership
- Guest Relations
- Emergency Response
- Guest Engagement
- Table Bussing
- Suggestive Selling
Timeline
Senior Sales/Team Trainer
Portos Bakery
10.2022 - Current
Cashier
Northgate Gonzlez Markets
05.2020 - 10.2022
Bachelor of Science - Psychology
California State University - Fullerton
Associate of Science - Psychology
Cypress College
High School Diploma -
John F. Kennedy High School
Similar Profiles
Joshua CasarezJoshua Casarez
Reciever at Portos BakeryReciever at Portos Bakery
Saskia ArcaSaskia Arca
FOH Manager at Portos BakeryFOH Manager at Portos Bakery
Jeremiah ChaidezJeremiah Chaidez
Portos Bakery at Portos BakeryPortos Bakery at Portos Bakery
Gary PagdilaoGary Pagdilao
RN – CLINICAL INSTRUCTOR at Chaffey CollegeRN – CLINICAL INSTRUCTOR at Chaffey College
Karen BahenaKaren Bahena
Administrative Assistant at Majeih Apparel Inc.Administrative Assistant at Majeih Apparel Inc.