Miriam Contreras
Salt Lake City,UT
Summary
Successful Pharmacy Technician bringing 7 years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Pharmacy Customer Service Representative
University Of Utah Health
South Jordan, UT
11.2023 - Current
- Answered incoming calls for 8 pharmacy locations promptly, courteously and professionally.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Answered telephones to respond to questions or requests.
- Received payment from customers and processed credit card transactions when necessary.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Communicated with insurance companies for billing purposes.
- Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
Pharmacy Technician
Walmart Pharmacy
Salt Lake City, Utah
01.2017 - Current
- Served 200+ customers daily by taking prescriptions, answering questions, billing insurance, and handling payments
- Carefully measured prescriptions, prepared and printed labels, and filled 100-300 orders daily
- Managed phone calls across 12 lines, taking prescriptions, answering questions, and resolving customer concerns
- Respected customers' privacy by maintaining strict confidentiality and upholding all local and HIPPA laws
- Managed inventory for 800+ behind and over the counter medications
- Administered Covid-19 and Flu vaccines.
Education
Certificate -
Pharmacy Technician University
02.2019
High School Degree -
Salt Lake Center for Science Education
06.2015
Skills
- Bilingual
- Patient care
- Critical thinking
- Multitasking
- EPIC navigation
- Task prioritization
- Attention to detail and accuracy
- Customer service experience
- Experienced in a fast-paced work enviroment
Timeline
Pharmacy Customer Service Representative
University Of Utah Health
11.2023 - Current
Pharmacy Technician
Walmart Pharmacy
01.2017 - Current
Certificate -
Pharmacy Technician University
High School Degree -
Salt Lake Center for Science Education