MIRIAM E. KAPELAN
Bear Creek Township,PA
Summary
To obtain a challenging position in the business field that will allow me to utilize my knowledge and skills learned from experience and education. Motivated to learn, grow and excel. Courteous demeanor with exceptional organizational skills.
Skilled Pharmacy Technician with background in medical prescription assistance and customer service. Experience includes managing medication inventory, providing patient counseling, and assisting pharmacists with prescription fulfillment. Strong communication skills, knowledge of pharmacy law and ethics, ability to manage multiple tasks simultaneously highlight abilities. Previous roles have showcased commitment to patient care, efficiency improvement in workflow management, and fostering relationships with healthcare providers.
Overview
23
23
years of professional experience
Work History
Pharmacy Tech/Customer Service Representative
CVS / CAREMARK
Hanover, PA
08.2023 - 01.2025
- Managed 50+ daily inbound member calls regarding pharmacy benefit plans, prescription coverage, and co-pays, achieving high customer satisfaction rates.
- Handled inbound customer calls, addressing inquiries regarding prescription insurance, medication coverage, and mail-order options to facilitate informed decisions.
- Supported prescription and patient needs while greeting customers to ensure a positive experience.
- Followed workflow and dispensing procedures while maintaining compliance and safety standards.
Stay at Home Parent
Stay at home Parent
Bear Creek Township, PA
01.2015 - 09.2022
- Managed daily schedules for two children, coordinating activities at home and after school.
- Advocated for clients' needs through effective communication.
- Maintained composure and focus in high-pressure situations.
Receptionist
Shakti Hair Salon
Kingston, PA
01.2012 - 01.2015
- Utilized telephone etiquette to answer calls and schedule appointments, ensuring efficient booking process.
- Checked clients in and guided them to relevant departments and personnel for streamlined service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained cleanliness of reception and common areas.
- Completed day-to-day duties accurately and efficiently.
- Kept reception and common areas clean and tidy.
- Proposed innovative ideas and solutions that improved team collaboration and service delivery.
Secretary
Associated Appraisers
Dallas, PA
01.2008 - 01.2012
- Recorded and prepared appraisal reports
- Responded to incoming calls and emails related to order assignments to maintain efficient appraisal order process
- Forwarded all appraisal reports to customer for review and approval to ensure established requirements are met
- Assured efficient workflow by tracking appraisers' turnaround times throughout the appraisal process. to make sure an efficient appraisal order process is maintained
- Managed escalated calls, coordinated issue resolution, and provided effective customer service
- Recorded and organized all appraisal reports in Excel spreadsheets to maintain accurate records. on Excel spreadsheets
Pharmacy Technician
Advance PCS / Caremark
Hanover, PA
01.2002 - 01.2008
- Executed order cancellations, composed letters, and facilitated prescription mail backs to members to ensure timely communication and service.
- Process and receive mail-order Rx's in a time critical manner
- Drafted and returned letters to patients explaining prescription cancellations, enhancing understanding and compliance.
- Reviewed and analyzed physician prescriptions for accuracy and completeness.
- Document orders that should be cancelled due to eligibility expired Rx, no remaining refills, etc.
- Coordinated with doctor offices and patients to verify prescriptions, ensuring accuracy and continuity of care.
- Perform order cancellations, letter writing, and prescription mail backs to members
- Trained and guided new hires on procedures for prescription processing and data entry. to help aid in the functions of Rx / Data entry
- Proficient with AMOS and QL programs
- Checked and confirmed accuracy of billing information for prescription orders.
Pharmacy Technician
Sterling Medical
Virginia Beach, VA
- Managed technical aspects of drug distribution to ensure accuracy.
- Inventory control and record keeping as necessary to provide high quality Pharmacy Service to the patient
Pharmacy Technician
Sentara HealthCare
Norfolk, VA
- Assisted in developing and implementing new long-term care pharmacy
- Assist pharmacists in filling daily patient orders
- Assemble cycle and daily meds and prepare them for delivery
- Inventory control
- Answer incoming phone calls
Pharmacy Technician
Geisinger Healthcare
Scranton, PA
- Same duties as listed above
- Prepare compounds and IV medications
- Prepare Sigma pumps for use by cleaning, repairing and logging
- Various responsibilities for Pyxis machine
Pharmacy Technician
Wyoming Valley HealthCare
Hanover, PA
- Same duties listed as above
Education
College Preparatory and Business Courses -
James M. Coughlin High School
Wilkes-Barre, PAPharmacy Technician Certificate -
Allied Medical Careers
Edwardsville, PASkills
- Customer service
- Data entry
- Time management
- Critical thinking
- Confidentiality and HIPAA
Timeline
Pharmacy Tech/Customer Service Representative
CVS / CAREMARK
08.2023 - 01.2025
Stay at Home Parent
Stay at home Parent
01.2015 - 09.2022
Receptionist
Shakti Hair Salon
01.2012 - 01.2015
Secretary
Associated Appraisers
01.2008 - 01.2012
Pharmacy Technician
Advance PCS / Caremark
01.2002 - 01.2008
Pharmacy Technician
Wyoming Valley HealthCare
Pharmacy Technician
Geisinger Healthcare
Pharmacy Technician
Sentara HealthCare
Pharmacy Technician
Sterling Medical
College Preparatory and Business Courses -
James M. Coughlin High School
Pharmacy Technician Certificate -
Allied Medical Careers