Miriam Espinsosa
Miami
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
9
9
years of professional experience
Work History
Office Manager
Urutec Roofing Inc.
08.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Customer Service Representative
Everise
09.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Office Assistant
Urutec Roofing Inc.
01.2016 - 08.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
Associate of Arts - Computer Animation
Miami Dade College
Miami, FLBachelor of Arts - Video Game Design
Arts Institute
Tampa, FLHigh School Diploma -
Southwest Miami Senior High
Miami, FLSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Billing
- Payroll processing
- Bookkeeping
- Clerical support
- Scheduling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager
Urutec Roofing Inc.
08.2022 - Current
Customer Service Representative
Everise
09.2021 - 08.2022
Office Assistant
Urutec Roofing Inc.
01.2016 - 08.2019
Associate of Arts - Computer Animation
Miami Dade College
Bachelor of Arts - Video Game Design
Arts Institute
High School Diploma -
Southwest Miami Senior High
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