Miriam Gonzalez
4753 Birtchbend Ln,TX
Summary
Experienced machine operator/Lead with a strong back ground in manufacturing and machining. Proven track record of running multiple line and ensuring quality control from start to finish. Skilled in problem salving collaborating with engineering and production teams. Channel Ambassador with a successful sales record, contently exceeding quotas. Strong customer service skills and ability to establish positive relationships with customer, vendors and partners. Detail-oriented membership specialist with a focus on meeting quotas and providing excellent customer service. Perfecting on selling memberships resolving issues, and ensuring customer service satisfaction. Experience in caring for children of all ages. Skilled in creating a safe and nurturing environment, planning fun activities, and ensuring children physical and emotional well-being, along with excellent communication and organizational skills.
Overview
2026
2026
years of professional experience
Work History
Customer Support Specialist
AAA Utah
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Excelled at cross-selling complementary products by highlighting their benefits during interactions with existing customers.
Channel Ambassador
Dillards Department Store
- Greeted customers and clients to create welcoming atmosphere.
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
- Promoted retail sales of high-quality beauty products through knowledgeable suggestions and demonstrations.
- Maintained a thorough knowledge of retail products, enabling effective client consultations and support.
- Increased sales volume by effectively training and motivating retail sales team members.
Machine Operator
Smiths Food And Drug
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Collaborated with team members to optimize production processes and improve overall performance.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
- Set up and ran machinery to produce exceptional products for industrial needs.
In-Home Nanny
Self-employeed
12.2022 - 05.2025
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
- Managed schedules efficiently, coordinating extracurricular activities and transportation needs for the children.
- Encouraged creativity through arts and crafts projects fostering fine motor skill development.
Education
High School Diploma -
Sky View High
Smithfield, UTSkills
- Problem-solving
- Customer relationship management (CRM)
- Empathy and patience
- Attention to detail
- Bilingual
- Leadership (10 yrs)
- Trainer Traveling
Languages
Spanish
Timeline
In-Home Nanny
Self-employeed
12.2022 - 05.2025
Customer Support Specialist
AAA Utah
Channel Ambassador
Dillards Department Store
Machine Operator
Smiths Food And Drug
High School Diploma -
Sky View High
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