Miriam Gutierrez
Henderson
Summary
Personable Guest Experience Representative known for high productivity and efficient task completion. Specialize in customer service, conflict resolution, and communication skills. Excel in empathy, adaptability, and teamwork to enhance guest experiences.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Guest Experience Representative
Madison Square Garden, MSG
Las Vegas
06.2025 - Current
- Welcomed guests and provided assistance throughout their visit to the venue.
- Managed ticketing inquiries and resolved guest concerns efficiently.
- Guided visitors through facilities, enhancing their overall experience.
- Operated elevators.
- Worked outside in different weather conditions.
- Helped German speaking guests to resolve ticket and language difficulties.
- Alerted security officers and EMT workers of accidents and injuries.
Guest Service Representative
WeServe
Las Vegas
12.2023 - Current
- Assisted customers with inquiries and provided product information.
- Managed check-in and check-out processes efficiently.
- Coordinated with team members to resolve customer issues promptly.
- Escorted artists and VIP guests to their destinations.
- Crowd control during artist’s interaction with fans.
- Bag check during outdoor events.
Education
Childcare - Childcare
Wingert Berufsschule
Friedberg, Germany 08.1997 - 09.1999
Gesamtschule Konradsdorf
Ortenberg , Germany Skills
- clear communication,
- active listening,
- flexibility,
- conflict resolution,
- reliable,
- situational awareness
- rapid response
Languages
German
Native/ Bilingual
Accomplishments
Received Guest Applaud Card
Received Management Applaud Card
Timeline
Guest Experience Representative
Madison Square Garden, MSG
06.2025 - Current
Guest Service Representative
WeServe
12.2023 - Current
Childcare - Childcare
Wingert Berufsschule
08.1997 - 09.1999
Gesamtschule Konradsdorf