Miriam Hernandez
Lawrenceville,GA
Summary
Talented Deli Manager adept at training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team.
Overview
24
24
years of professional experience
Work History
Assistant Deli Manager
Publix
Lawrenceville , GA
10.2014 - 10.2022
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Verified inventory computations by comparing to physical counts of stock, investigating any discrepancies with Job title.
- Attended to Number customers per Timeframe by taking orders, resolving complaints and issues and operating cash register to take payments.
- Increased sales Number% through suggestive selling of promotional items.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Inventoried food products and associated materials on Timeframe basis.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Set schedules for Number staff by planning and designating shifts and hours.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Orchestrated positive customer experiences by overseeing every area of Type operations.
- Directed team of Number deli workers handling $Amount in weekly business.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Developed special promotions to increase revenues.
- Limited portion sizes and used garnishes to control food costs.
- Integrated service and team management strategies to boost business profits.
Deli Clerk
Publix
Norcross, GA
07.1998 - 10.2014
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Learned other teammates' work tasks to train as backup.
- Offered product samples to customers, generating additional sales through taste-testing.
- Created appealing food arrangements for party trays and specialized orders.
- Planned work for deli team to optimize coverage for busy periods.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Received payment via cash, check, card or mobile payment and processed promptly, resulting in Number% accuracy rate.
- Prepared salads, soups and sandwiches for customers.
Skills
- Effective Customer Service
- Supply Ordering and Management
- Safety Training
- Work Schedule Creation
- Employee Performance Evaluations
- Assignment Schedules
- Service Training
- Restaurant Operation
- Food and Beverage Service
- Inventory Accuracy
- Team Goals
- Product Availability
- Monthly Inventory
Accomplishments
- Documented and resolved Issue which led to Results.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of Number in the development of Project name.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result by introducing Software for Type tasks.
- Supervised team of Number staff members.
Languages
Spanish
Native or Bilingual
Timeline
Assistant Deli Manager
Publix
10.2014 - 10.2022
Deli Clerk
Publix
07.1998 - 10.2014