Miriam Landaverde

• Managed high-volume inbound calls, resolving customer inquiries effectively and efficiently.
• Trained new representatives on call handling procedures and customer service best practices.
• Implemented process improvements that enhanced response times and customer satisfaction ratings.
• Collaborated with cross-functional teams to address complex customer issues and ensure timely resolutions.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
• Collaborated with team members to share best practices and improve overall team performance in meeting targets.

• Developed and maintained strong customer relationships to enhance client satisfaction and retention.
• Conducted thorough assessments of customer needs to recommend appropriate insurance solutions.
• Collaborated with team members to streamline sales processes and improve efficiency in service delivery.
• Trained new sales representatives on product offerings and effective communication techniques.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Increased sales revenue by identifying and targeting high-potential accounts.

Assisted customers with inquiries related to application processes, billing issues, product concerns, service questions, and general client issues. Made outbound calls to clients while maintaining professionalism and fostering positive relationships. Followed federal, state, and client guidelines to ensure compliance with FDCPA and FCRA regulations.

• Managed inbound calls efficiently, ensuring high levels of customer satisfaction.
• Collaborated with team members to share best practices and improve service quality.
• Exceeded monthly sales targets through persuasive communication skills and product knowledge.
• Conducted follow-up calls with customers to ensure satisfaction and gather valuable feedback for continuous improvement efforts.