Hi, I’m
Miriam Larios
Aurora,CO
Summary
Resourceful and detail-oriented bilingual professional with over seven years of experience supporting executives, clients, and teams in mortgage, finance, and telecommunications. Skilled in improving systems, building client relationships, and maintaining organization in fast-paced environments. Recognized for reliability, integrity, and problem-solving. Currently pursuing certifications in Project Management and Loan Signing to expand professional growth. Seeking a stable, growth-oriented administrative or leadership role within a mission-driven organization
Overview
11
years of professional experience
1
Certification
Work History
CrossCountry Mortgage
Loan Officer Assistant/ Administrative Support
10.2024 - Current
Job overview
- Provide administrative support for loan officers and management, ensuring accuracy and confidentiality in client financial records.
- Coordinate calendars, meetings, and travel logistics across multiple departments.
- Prepare and review detailed financial reports, contracts, and compliance documents to meet federal and institutional standards.
- Maintain organized digital and paper filing systems for documentation accuracy and easy retrieval.
- Communicate effectively in English and Spanish to support diverse clients and ensure understanding of sensitive financial details.
- Developed Excel tracking tools that improved processing efficiency and report accuracy by 25%.
- Serve as a liaison between executives, clients, and external partners, ensuring tasks are completed with professionalism and attention to detail.
- Drafted correspondence, maintained executive calendars, and coordinated information flow between departments, ensuring clear communication and adherence to policy deadlines.
Habitat for Humanity
Staff Volunteer
06.2015 - Current
Job overview
- Support local building and renovation projects for low income families as a volunteer.
- Assist in community outreach to promote affordable housing and stability
Novus Home Mortgage | NFM Lending
Loan Officer / Assistant
01.2023 - 10.2024
Job overview
- Assisted clients through all loan stages, from pre qualification to closing.
- Conducted quality control reviews and maintained detailed loan documentation.
- Managed pre-underwriting documentation, ensuring compliance with federal loan requirements.
- Balanced multiple client cases, prioritizing quality and timely completion.
- Built trust with clients through clear bilingual communication and financial education.
- Collaborated with underwriters, realtors, and clients to streamline file preparation and verification.
T-Mobile
Assistant Manager / Mobile Expert
06.2017 - 06.2024
Job overview
- Supervised and trained a team in one of Colorado’s highest-volume stores, ensuring top customer service standards.
- Managed daily scheduling, sales reporting, and team development.
- Created systems to track client satisfaction and service performance improvements.
- Recognized by leadership for consistent professionalism and conflict resolution skills.
- Utilized Salesforce and Power BI to analyze store performance, identify trends, and coach employees on key metrics.
- Conducted performance reviews and created systems to streamline operations.
- Recognized for exceptional leadership, customer service, and data-driven decision-making.
State Farm
Insurance Representative
12.2014 - 06.2017
Job overview
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Educated and supported clients on home, auto, and life insurance products, promoting financial literacy.
- Organized community outreach events to build trust and awareness.
- Previously licensed in Property, Casualty, Life & Health Insurance.
- Guided clients through complex policies with empathy and accuracy, ensuring they fully understood products and benefits.
- Consistently exceeded sales and retention goals through relationship-based service and follow-up.
Education
Hinckley High SchoolAurora, CO
High School Diploma
05.2013
Community College of AuroraAurora, Colorado, CO
No Degree from General Studies
Skills
- Administrative Support
- Process Improvement
- Leadership & Team Coaching
- Relationship Building
- Bilingual Communication (English/Spanish)
- Calendar & email management
- CRM systems
- File organization & workflow tracking
- Team Collaboration & Professional Support
- Microsoft Office Suite
- Salesforce & Power BI
- Loan Processing & Quality Control
- Data Entry & Compliance
- Remote & Hybrid Collaboration
- Customer Service Excellence
- Training & Documentation
- Organization, Reliability & Problem Solving
- File management
- Loan processing
- High volume team management
- Power BI
- Sales Force
Personal Information
- Title: Bilingual Administrative & Data Management Specialist | Notary Public | U.S. Citizen
- Availability: Full-Time | Flexible Schedule | Available Immediately
Certification
- Notary Public (Active – Colorado, ID: 20254039330)
- NMLS Licensed Mortgage Loan Officer (#2521692)
- Previously Licensed in Property, Casualty, Life & Health Insurance
Languages
English (Fluent)
Native or Bilingual
Spanish (Fluent – Professional Bilingual Proficiency)
Native or Bilingual
Timeline
Loan Officer Assistant/ Administrative Support
CrossCountry Mortgage
10.2024 - Current
Loan Officer / Assistant
Novus Home Mortgage | NFM Lending
01.2023 - 10.2024
Assistant Manager / Mobile Expert
T-Mobile
06.2017 - 06.2024
Staff Volunteer
Habitat for Humanity
06.2015 - Current
Insurance Representative
State Farm
12.2014 - 06.2017
Hinckley High School
High School Diploma
Community College of Aurora
No Degree from General Studies