Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Miriam Luwdig-Norton

Springville,UT

Summary

History includes costumer service skills and management experience. With years of experience in the service industry, I am looking for an engaging role with a growing team.

Overview

2
2
years of professional experience

Work History

Scheduling Manager

Magleby's Restaurant
Springville, UT
04.2022 - Current
  • Advised management on ways to reduce labor costs while maintaining quality service.
  • Provided training to new staff on scheduling policies, procedures, and software systems.
  • Collaborated with other departments to coordinate special events or projects.
  • Consulted with other managers regarding staffing needs and shift changes.
  • Resolved conflicts between employees' requests for time off or shift changes.
  • Implemented strategies to improve efficiency in the scheduling process.

Head Hostess

Magleby's Restaurant
Springville, UT
04.2022 - Current
  • Resolved conflicts between customers in an efficient and professional manner.
  • Communicated effectively with restaurant managers regarding customer complaints or requests.
  • Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
  • Provided excellent customer service to ensure guest satisfaction.
  • Anticipated potential problems and took appropriate action to prevent them from occurring.

Education

High School Diploma -

Springville High School
Springville, UT

Skills

  • Time management abilities
  • Bilingual
  • Customer relations understanding
  • Schedule Management
  • Employee Scheduling
  • Customer engagement and support
  • Strong Work Ethic
  • Skilled in 7Shifts Scheduling

Languages

Portuguese
Professional

References

References available upon request.

Timeline

Scheduling Manager

Magleby's Restaurant
04.2022 - Current

Head Hostess

Magleby's Restaurant
04.2022 - Current

High School Diploma -

Springville High School

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Miriam Luwdig-Norton