Natassia Wilkins
Moore,SC
Summary
Highly-motivated scheduler with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Great at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Scheduling Manager
BPO American
Greenville, SC
01.2012 - Current
- Managed schedules of team of 80 plus personnel to keep shifts properly staffed.
- Developed and maintained scheduling systems to ensure efficient workflow.
- Monitored employee absences and tardiness
- Manage different campaigns / point of contact for clients
- Approved and denied time of request
- Maintained accurate records of daily attendance data for payroll processing purposes.
- Traffic control / manage the agents - MOD
- Former Project Manager - direct contact to clients
- Former IB agent - Take incoming calls / Make OB sales calls
Human Resources Assistant
Target
Bridgewater, NJ
10.2002 - 02.2024
- Assisted in recruiting and hiring processes by conducting phone screens and scheduling interviews
- Compiled daily reports and spreadsheets related to team member hours, and attendance tracking
- Editing schedules and hours and maintaining employee’s time punches
BDC Representative
Foothills Ford of Chesnee
Chesnee, SC
02.2007 - 10.2008
- Processing incoming calls from potential customers who have inquiries concerning vehicles then scheduling appointment
- Performed at least 100 outbound calls daily to website leads who have requested information on a vehicle
- Processing application to get clients pre-qualified
Customer Service Representative
Franklin Group
Somerville, NJ
03.2004 - 02.2006
- Answering phones and providing excellent customer service while maintaining program requirements
- Processed orders, forms, applications, and requests for indigent programs for Bristol Myers Squibb
- Researched orders via Fed-Ex and UPS
Stylist Assistant / Scheduler
Advanced Techniques
Somerville, NJ
11.1996 - 02.2006
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Prepared clients to have service rendered
- Performed administrative tasks such as scheduling and managing appointments, taking payments, and filing paperwork.
- Organized and maintained styling equipment, inventory, racks and shelves.
- Sanitizing the shop and equipment at the close of each business day
Medical Billing / Charge Entry
McKesson Info Solutions
Somerset , NJ
05.2000 - 07.2002
- Reviewed and entered patient charges into the billing system accurately and timely.
- Verified insurance eligibility for each patient prior to charge entry.
- Created mail logs and mailed out insurance claims
- Provided reimbursement services
Education
Certificate - Legal Executive Assistant
Katharine Gibbs School
Piscataway, NJ03-2000
Licensed Cosmetologist - Cosmetology
Somerset County Technology Institute
Bridgewater, NJ06-1999
Skills
- PC knowledge including Microsoft Word, Excel, PowerPoint, Teams and Outlook
- ICD9, CPT coding, IDX , Medical Manager
- Promax, Manhattan Warehouse, SAP and Internet Savvy,
- Types 55 wpm,
- Switchboard, faxing, filing, copying, creating Return Authorizations
- HIPPA Certification,
- InContact, Time clock Manager, Caspio
- Scheduling Proficiency and Organization
- Daily Timekeeping and Employee Scheduling
- Time management abilities
- Data Entry and analysis skills
- Telephone etiquette
References
References available upon request.
Timeline
Scheduling Manager
BPO American
01.2012 - Current
BDC Representative
Foothills Ford of Chesnee
02.2007 - 10.2008
Customer Service Representative
Franklin Group
03.2004 - 02.2006
Human Resources Assistant
Target
10.2002 - 02.2024
Medical Billing / Charge Entry
McKesson Info Solutions
05.2000 - 07.2002
Stylist Assistant / Scheduler
Advanced Techniques
11.1996 - 02.2006
Certificate - Legal Executive Assistant
Katharine Gibbs School
Licensed Cosmetologist - Cosmetology
Somerset County Technology Institute
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