Miriam Mansilla
Porter Ranch,CA
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Upbeat, customer-focused Sales Associate with 3 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
19
19
years of professional experience
Work History
Intake Coordinator
Product Society
Van Nuys, California
11.2024 - 09.2025
- Managed intake processes for new clients and services.
- Trained new employees on labeling procedures and safety protocols.
- Verified and corrected product labels for accuracy.
- Completed day-to-day duties accurately and efficiently.
- Processed incoming orders accurately using order management software.
- Verified product availability and confirmed shipping details with vendors.
- Collaborated with warehouse staff to ensure timely order fulfillment.
Receptionist
ML Marketing Services
Northridge, CA
12.2018 - 12.2019
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted customers, answered general questions and directed to appropriate locations.
Retail Sales Associate
Ross Dress for Less
Sherman Oaks, CA
07.2006 - 07.2008
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Used product knowledge to suggest items to match client needs.
- Created price tags and merchandise signs for new items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Bagged or packaged purchases and wrapped gifts.
Retail Sales Associate
Macys Department Store
Sherman Oaks, CA
12.2006 - 12.2007
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Used product knowledge to suggest items to match client needs.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Created price tags and merchandise signs for new items.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Cleaned shelves, counters and tables to maintain organized store.
- Exchanged merchandise for customers and accepted returns.
- Bagged or packaged purchases and wrapped gifts.
Education
High School Diploma -
Van Nuys Senior High School
Van Nuys, CA07.1992
Skills
- Positive and Professional
- Sorting and Labeling
- Organization Skills
- Organization and Efficiency
- Performance Improvement
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Intake Coordinator
Product Society
11.2024 - 09.2025
Receptionist
ML Marketing Services
12.2018 - 12.2019
Retail Sales Associate
Macys Department Store
12.2006 - 12.2007
Retail Sales Associate
Ross Dress for Less
07.2006 - 07.2008
High School Diploma -
Van Nuys Senior High School