Miriam Martinez
Cloverdale,CA
Summary
Dedicated Server with a proven track record at Kaffe Mocha and Grill, excelling in guest engagement and exceptional customer service. Mastered multitasking and team collaboration, significantly enhancing dining experiences. Fluent in two languages, adept at using POS systems for efficient service. Known for cultivating lasting customer relationships and maintaining rigorous cleanliness standards.
Overview
18
18
years of professional experience
Work History
Server
Kaffe Mocha and Grill
Santa Rosa, CA
05.2015 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Henny Penny
Ukiah, CA
03.2007 - 01.2015
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Phlebotomy - Phlebotomy
Petaluma Adult School
Santa Rosa, CA12.2024
Associate Of General Studies - Business
Mendocino College
Ukiah, CA06.2006
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Cleanliness standards
- Team collaboration
- Bilingual proficiency
Timeline
Server
Kaffe Mocha and Grill
05.2015 - Current
Server
Henny Penny
03.2007 - 01.2015
Phlebotomy - Phlebotomy
Petaluma Adult School
Associate Of General Studies - Business
Mendocino College