Miriam Matkins
Granite City,IL
Summary
Versatile and results-oriented professional with a proven track record at Metro Metal Recycling, adept in office management and customer service. Excelled in enhancing team productivity and managing operations efficiently, demonstrating exceptional organizational skills. Achieved significant improvements in workflow and customer satisfaction, showcasing a blend of hard and soft skills essential for dynamic business environments.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
18
18
years of professional experience
Work History
Office Manager
Metro Metal Recycling
11.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
General Manager
MBR Dominos
06.2013 - 01.2022
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Newspaper Car
Belleville News-democrat
05.2011 - 06.2013
- Assembled and bagged newspapers prior to delivery.
- Delivered newspapers and flyers to about 150 homes daily.
- Maintained punctual delivery times for consistent customer service experience.
- Distributed papers in various weather conditions during early morning.
- Loaded and unloaded vehicles at distribution center, lifting heavy loads.
Dental Lab Technician
Keller Dental Lab
07.2007 - 05.2011
- Reduced turnaround time for dental appliances through effective time management and organization skills.
- Maintained a clean and organized laboratory workspace to uphold safety regulations and promote productivity.
- Completed detailed models of patients' mouths to create accurate devices.
- Read prescriptions and specifications and examined models and impressions in order to determine design of dental products to be constructed.
- Built and shaped artificial gums to achieve snug, comfortable fit in patient's mouth.
Education
High School Diploma -
Madison Senior High School
Madison, IL06-2002
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Managing operations and efficiency
- Shipping and receiving
- Fleet dispatch
Timeline
Office Manager
Metro Metal Recycling
11.2021 - Current
General Manager
MBR Dominos
06.2013 - 01.2022
Newspaper Car
Belleville News-democrat
05.2011 - 06.2013
Dental Lab Technician
Keller Dental Lab
07.2007 - 05.2011
High School Diploma -
Madison Senior High School
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