Miriam McAlexander
Mansfield,Ohio
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Dedicated food service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Flynn Restaurant Group
05.2015 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
Foster Care Caseworker
Richland County Children Services
03.2010 - 03.2015
- Facilitated successful reunifications of children with their biological parents or alternative long-term placements through diligent case monitoring and comprehensive support services.
- Improved foster child placement success by conducting thorough assessments and creating personalized care plans.
- Collaborated with multidisciplinary teams to address the physical, emotional, social, and educational needs of children in foster care.
- Advocated for clients'' interests during court hearings, leading to favorable outcomes for both the child and family involved.
Education
Bachelor of Arts - Psychology
The Ohio State University
Columbus, OH05.2009
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- P&L Management
- Consistently meet goals
Certification
Servsafe Level 1 and 2 Certified.
Servsafe Certified Proctor
Timeline
General Manager
Flynn Restaurant Group
05.2015 - Current
Foster Care Caseworker
Richland County Children Services
03.2010 - 03.2015
Bachelor of Arts - Psychology
The Ohio State University
Servsafe Level 1 and 2 Certified.
Servsafe Certified Proctor
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