Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paula Newsuan

Fayetteville,NC

Summary

Accomplished Assistant Manager with a proven track record at Flynn Restaurant Group, enhancing customer satisfaction and streamlining operations. Expert in staff supervision and money handling, excel in fostering team motivation and driving sales growth. Skilled in operations management and customer relations, significantly reduce discrepancies and improve service quality. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Adept individual with more than 4 years working as Manager revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Customer-focused professional with successful 13-year career in customer service sector.

Overview

14
14
years of professional experience

Work History

Assistant Manager

Flynn Restaurant Group
11.2020 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained clean, safe, and organized store environment to enhance every customer experience.
  • Developed strong working relationships with staff, fostering positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Customer Service Representative

365 Staffing Inc
02.2011 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

GED -

Bok Tach
Philadelphia, PA
04.2011

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation
  • Staff Management
  • Employee Scheduling
  • Operations Management
  • Recruiting and interviewing
  • Staff Development
  • Sales Growth
  • Employee Performance Evaluations
  • Cost Control

Timeline

Assistant Manager

Flynn Restaurant Group
11.2020 - Current

Customer Service Representative

365 Staffing Inc
02.2011 - 07.2024

GED -

Bok Tach
Paula Newsuan